Chanel Senior Technical Delivery Manager, CRM Technology & Client Data

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Translate high-level architectural blueprints into detailed technical designs, data flows, and actionable user stories in close partnership with the CRM Architect
• Serve as the technical design authority for the delivery team, making critical implementation decisions for Salesforce Data Cloud components including data stream configuration, identity resolution logic, and Calculated Insight formulas
• Act as the guardian of architectural vision during implementation, ensuring all development work adheres to established enterprise standards, patterns, and best practices
• Lead the Agile Delivery Team responsible for executing the CRM technical roadmap, managing sprint planning, resolving technical roadblocks, and ensuring on-time delivery of high-quality code
• Conduct proof-of-concepts and personally validate new Salesforce Data Cloud features to confirm suitability against architectural design
• Own and enforce the engineering team's standards, including environment management, release protocols, code versioning (CI/CD), and deployment methodologies
• Implement and manage rigorous code review processes, automated testing, and QA practices to ensure stability and integrity of all deliverables
• Act as the primary escalation point for complex technical issues within the platform, performing deep-dive analysis and orchestrating solutions
• Maintain expert-level, feature-by-feature understanding of Salesforce Data 360 Cloud platform and its integration capabilities
• Advise the Product Owner and business stakeholders on practical application and effort required for new features, grounding requests in technical reality
• Provide continuous feedback to the CRM Architect on platform performance, limitations, and opportunities for improvement discovered during implementation

Qualifications

• Minimum 7 years CRM / CDP / Data 360 experience with Salesforce expertise (Salesforce Marketing Cloud, Data 360/CDP, and Salesforce Core)
• Salesforce Data 360 / CDP Cloud Consultant certification (highly desired)
• Salesforce Certified Administrator, Platform Developer I, Data 360 Consultant, or other relevant consultant certifications (strongly preferred)
• Understanding of CRM, CDP, Data Analytics, Data Processing (Master Data Management, Data Quality Management) and Consumer Databases principles
• Strong knowledge and experience of Consumer databases and CRM development and configuration
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
• Demonstrated use of basic AI in current role for automation of administrative tasks or personal productivity (required)
• Knowledge of Agentforce Vibes for rapid prototyping (nice to have)
• Bachelor's degree or equivalent experience; Master's degree is a plus

Skills

Experience

Minimum 7 years of progressive experience in CRM, CDP, or customer data platform delivery, with demonstrated expertise in Salesforce technologies, technical program management, and hands-on solution design. Track record of leading delivery teams, managing complex vendor relationships, and executing enterprise-scale technology roadmaps in competitive environments. Experience translating business requirements into scalable technical architectures and managing implementation across multiple internal and external technology teams.

Education

Bachelor's degree in Computer Science, Information Technology, Business, or related field, or equivalent professional experience. Master's degree is advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 87,500 to USD 175,000 per annum.

Benefits

Wellbeing resources including dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund; family and caregiving benefits (parental leave, fertility support, MilkStork, Care.com Membership); generous paid time off (vacation, holiday, sick, volunteer days); 401(k) and other incentives; robust healthcare (medical, dental, vision, MDLIVE virtual care, One Medical, FSA, HSA, EAP); life insurance, accidental death and dismemberment, short-term and long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.