Chanel Senior Technical Delivery Manager, CRM Technology & Client Data
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Jul 30, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel seeks Senior Technical Delivery Manager for CRM Technology & Client Data in New York. Lead enterprise CRM implementations and data strategy.
Role & Responsibilities
- Lead the technical delivery and implementation of CRM technology platforms and client data infrastructure across all organizational touchpoints
- Manage cross-functional project teams responsible for CRM system enhancements, integrations, and data architecture initiatives
- Ensure seamless deployment and adoption of client relationship management solutions aligned with luxury retail and clienteling strategies
- Monitor technical performance, system stability, and data quality metrics to optimize customer experience and business operations
- Collaborate with business stakeholders, IT leadership, and technology vendors to translate client requirements into technical specifications and roadmaps
- Oversee testing protocols, quality assurance processes, and post-launch support to guarantee system reliability and user satisfaction
Qualifications
- Proven track record managing complex CRM and enterprise technology projects in luxury retail or comparable high-stakes environments
- Deep expertise in customer relationship management platforms, data management systems, and enterprise software architecture
- Strong understanding of client data governance, privacy compliance, and security frameworks (GDPR, CCPA, etc.)
- Demonstrated ability to lead cross-functional technical teams and manage stakeholder relationships at executive level
Skills
Experience
8+ years of experience in technical program management or delivery roles, with at least 5 years focused on CRM technology implementation, customer data platforms, or enterprise business systems in luxury, retail, or comparable sectors.
Education
Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field; advanced certification in project management (PMP, PRINCE2, SAFe) or CRM platforms preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Delivery Manager, Client Technology», «Technical Program Director, CRM Systems», «Senior CRM Systems Manager», «Delivery Lead, Client Data Technology», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.