Chanel Senior Manager, Salesforce Marketing Cloud Technical Architect

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Design and architect robust Salesforce Marketing Cloud solutions, including data models and automation frameworks that deliver seamless and scalable campaign execution
• Establish and enforce technical standards, coding best practices, and documentation requirements across all platform implementations and custom development
• Guide critical platform configuration, custom development, and integration decisions to ensure alignment with Chanel's complex luxury retail business objectives
• Oversee seamless technical integration of Salesforce Marketing Cloud with CRM systems, client engagement channels, and personalization platforms to ensure unified customer experiences
• Develop and maintain APIs, data connectors, and middleware solutions for real-time data flow, enabling accurate and timely insights across internal teams
• Build and refine advanced automations using Automation Studio and Journey Builder, incorporating scripting and dynamic content to personalize client interactions
• Lead technical integration of segmentation, personalization logic, and dynamic content to enhance client journey outcomes
• Establish and implement client data models, orchestrate ETL processes, and define data extension strategies aligned with marketing objectives
• Maintain data hygiene, security, and compliance across all integrated systems, upholding regulatory requirements such as CCPA and GDPR
• Extract, transform, and analyze large datasets using SQL in BigQuery; develop and maintain Looker dashboards and visualizations for stakeholder insights
• Mentor and develop technical teams including developers, administrators, and marketers on Salesforce Marketing Cloud capabilities and best practices
• Act as the technical bridge between business stakeholders, internal technology teams, and Salesforce support, translating business requirements into actionable technical solutions
• Document and communicate data models to enable teams to confidently access and leverage client data for campaign execution
• Develop and share reusable query templates, dashboards, and reports to empower self-service analytics capabilities
• Conduct regular compliance audits and implement stringent data privacy standards to protect client information
• Reduce recurring incidents and technical issues to streamline Campaign Operations workflow and minimize support ticket volume

Qualifications

• Minimum 7 years of hands-on technical architecture experience with Salesforce Marketing Cloud
• Minimum 5 years of direct expertise with Salesforce Marketing Cloud platform
• In-depth understanding of marketing data processing, including segmentation, transformation, and audience management
• Proficiency with data integration tools and processes for connecting Salesforce Marketing Cloud to external systems (CRM, web platforms, POS, analytics platforms)
• Demonstrated expertise with API integrations, ETL processes, and third-party data connectors relevant to marketing automation
• Working knowledge of data privacy regulations (CCPA, GDPR) and secure customer data management best practices
• Proven ability to troubleshoot, resolve data issues, and ensure data quality within marketing technology environments
• Strong analytical and problem-solving capabilities with ability to interpret data, generate insights, and optimize campaigns based on performance metrics
• Excellent communication and presentation skills, capable of conveying technical concepts to both technical and non-technical stakeholders
• Ability to work collaboratively in cross-functional teams and manage multiple concurrent projects in fast-paced environments
• Experience with other leading marketing automation platforms (e.g., Adobe Campaign, Oracle Eloqua, HubSpot)
• Salesforce Marketing Cloud Administrator Certification strongly preferred
• Bachelor's degree or equivalent professional experience (Master's degree a plus)

Skills

Experience

Minimum 7 years of hands-on technical architecture experience with enterprise marketing technology platforms, with at least 5 years of direct, specialized expertise with Salesforce Marketing Cloud. Demonstrated experience leading the development of advanced client analytics capabilities, designing complex data integration solutions, and architecting marketing automation frameworks in luxury or high-complexity retail environments. Proven track record of establishing technical standards, mentoring technical teams, and reducing operational complexity through systematic platform optimization and data governance practices.

Education

Bachelor's degree in computer science, information technology, engineering, business, or a related discipline, or equivalent professional experience demonstrating technical expertise and architectural competency. Master's degree in a relevant field is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 87,500 to USD 190,000 per annum.

Benefits

Wellbeing resources including dedicated paid time off for wellbeing (2-week August office closure) and a wellbeing fund; family and caregiving benefits (parental leave, fertility support, MilkStork, Care.com membership); generous paid time off policies (vacation, holiday, sick, and volunteer days); 401(k) and additional incentive compensation; robust healthcare offerings including medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts, Health Savings Account, and Employee Assistance Program; life insurance, accidental death and dismemberment, short-term and long-term disability, health advocacy, international business travel accident and medical coverage, and commuter transit and parking benefits; employee resource groups; annual volunteering opportunities through CHANEL Community with matching donations to select charitable organizations; career and leadership development programs including custom coaching, onboarding support, and professional skill development via the Bloom platform.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.