Chanel Senior Process Project Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Analyze existing ways of working and identify and prioritize processes to improve or create.
• Gather, challenge, and formalize business needs.
• Design effective processes suited to operational realities.
• Clarify roles, responsibilities, approval workflows, and governance forums.
• Write workflows and related documentation.
• Lead the implementation of new processes, monitor their adoption, and measure their effectiveness over time.
• Incorporate tool requirements and impacts on existing tools into process design, and check alignment with current solutions in collaboration with the Tools team.
• Ensure process consistency across Artistic Direction, Division teams, and Local Creative Resources.
• Work closely with Campaign Project Managers to identify recurring issues and opportunities for improvement.
• Translate operational feedback into concrete process improvements.
• Harmonize practices and disseminate operating standards.
• Provide methodological support on complex or structurally significant topics.
• Help teams build skills in project management methods and best practices.
• Provide process expertise to the Local Creative Operations Project Manager on processes and collaboration between global and local teams.
• Co-lead process deployment initiatives with the Local Creative Operations Project Manager.
• Identify gaps between defined processes and observed practices.
• Clarify responsibilities and interactions among global and local stakeholders across the creative value chain.
• Support users in adopting the Monday platform and associated ways of working.
• Define and promote best practices for using the tool.
• Report user- or process-related pain points and development needs to the Tools team.
• Coordinate topics involving multiple teams or areas of expertise within Artistic Direction.
• Contribute to selected forums shared with Division teams and help prepare key initiatives, including the marketing plan and international meetings.
• Facilitate information flow and alignment among stakeholders.

Qualifications

• Higher education qualification from a business school, engineering school, university, or equivalent.
• Approximately 8 years of experience in project management, transformation, continuous improvement, or organizational development.
• Demonstrated experience writing and deploying processes in a complex organization.
• Comfortable in creative, collaborative environments and able to work with professionals across diverse disciplines.
• Able to balance process structure with the operational realities of creative teams.
• Excellent analytical, structuring, and synthesis skills, with a pragmatic approach.
• Rigorous, autonomous, and able to prioritize.
• Fluent English.

Skills

Experience

Approximately 8 years in project management, transformation, continuous improvement, or organizational development; demonstrated experience writing and deploying processes in a complex organization.

Education

Higher education qualification from a business school, engineering school, university, or equivalent.

Benefits

Individualized development support, with opportunities to develop leadership and management capabilities.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.