- Employment
- Contract
- Seniority
- Senior
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 6, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
CHANEL is hiring a Senior Omnichannel Executive in Hong Kong on a 2-year fixed-term contract to support and optimize client experiences across digital and retail touchpoints. The role covers e-commerce merchandising, platform operations and testing, digital enhancements, loyalty initiatives, and cross-channel CRM campaigns.
Role & Responsibilities
- Support daily operations across digital and retail touchpoints, monitor platform performance, conduct User Acceptance Testing (UAT), and resolve operational issues to ensure seamless client journeys.
- Oversee online merchandising, stock visibility, product assortments, content validation, moodboards, seasonal launches, and localization for CHANEL.com, maintaining brand consistency.
- Coordinate content publishing, test new platform features, and support functional enhancements across client-facing applications, including CHANEL CODE.
- Support launch preparations, UAT, gifting operations, inventory tracking, and change management for future loyalty programs and strategic digital initiatives.
- Support the setup, deployment, and performance monitoring of cross-channel client communications through platforms such as WhatsApp and Email Marketing (eDM).
Qualifications
- Bachelor’s degree in Business, Marketing, E-commerce, Digital, or a related discipline.
- 2–5 years of relevant experience in e-commerce, CRM, omnichannel operations, or digital marketing; luxury retail, beauty, or fashion experience is an advantage.
- Hands-on experience with website content management, CRM execution tools such as WhatsApp and eDM, digital platform UAT, and Microsoft Office applications.
- Strong organizational and problem-solving skills, with a proven track record in stakeholder management and project coordination.
- Excellent communication skills in English and Chinese; collaborative, proactive, and highly adaptable.
Skills
Experience
2–5 years of relevant experience in e-commerce, CRM, omnichannel operations, or digital marketing; luxury retail, beauty, or fashion experience is an advantage.
Education
Bachelor’s degree in Business, Marketing, E-commerce, Digital, or a related discipline.
Workplace
This position is based in Hong Kong, Hong Kong.
Explore jobs in Hong Kong.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Omnichannel Operations Executive», «Senior Digital Commerce Executive», «Senior E-commerce and CRM Executive», «Senior Digital Client Experience Executive», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.