Chanel Senior Manager, Workforce Technology Solutions

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Lead and manage a team of internal and external resources supporting the workforce technology function, providing coaching and development
• Serve as subject matter expert and strategic advisor for Workforce Solutions, Payroll, and HRIS systems across the organization
• Own UKG Workforce Management functionality including timekeeping, scheduling, accruals, leave balances, kiosks, attestation, approvals, and reporting
• Implement new functionality and direct ongoing support for Workday, Ultipro, UKG Dimensions, and UKG Workforce Management platforms
• Design and manage an operating model for system integrations across payroll, workforce management, and people systems
• Partner with Payroll, People & Organization, Boutique Excellence, Retail Operations, and leadership to enhance workforce processes
• Lead configuration, testing, release management, and production support for UKG WFM enhancements and deployments
• Drive improvements in payroll accuracy, scheduling compliance, labor reporting, and user experience across systems
• Manage payroll integrations between UKG WFM, HR systems, payroll platforms, and financial reporting systems
• Lead senior-level meetings including steering committees, strategic roadmap reviews, and governance discussions
• Assess and evaluate software solutions for key business initiatives in consultation with stakeholders
• Manage cross-functional project teams for system implementations, including planning, testing, and training execution
• Create comprehensive project plans and identify implementation risks with mitigation strategies
• Communicate project status regularly to business and IT stakeholders at all levels
• Manage vendor relationships for software and professional services, including RFP and RFI development where applicable

Qualifications

• Minimum 7+ years of experience in Workforce Solutions, Payroll, Scheduling, and HRIS systems
• Extensive hands-on expertise with UKG Workforce Management, UKG Dimensions, Ultipro, and Kronos platforms
• Strong knowledge of payroll integrations between workforce management and HR/payroll systems
• Demonstrated experience with Workday or other enterprise HRIS platforms, preferably in integration scenarios
• Experience with UKG product suite (UKG Ready, Bryte, and related solutions)
• Direct people management experience and ability to lead cross-functional teams
• Retail industry experience, particularly with boutique, store, or contact center operations
• AI data and process optimization experience
• System design and architecture experience
• Bachelor's degree in IT or related field (Master's degree preferred)

Skills

Experience

7 years or more of direct experience in workforce technology solutions, payroll systems, and HRIS platforms. Candidate should have demonstrated expertise managing complex system implementations, leading technical teams, and supporting enterprise-wide deployments in retail or similarly complex operational environments. Retail operations experience—particularly in boutique, store, or centralized workforce management contexts—is strongly preferred. Direct people management and cross-functional team leadership experience required.

Education

Bachelor's degree in IT, Computer Science, Information Systems, or related field. Master's degree in IT, Business Administration, or related discipline is a strong advantage.

Workplace

Compensation

The base compensation for this position ranges from USD 87,500 to USD 170,000 per annum.

Benefits

Comprehensive benefits package including: paid time off for wellbeing (2-week August office closure) and wellbeing fund; family and caregiving benefits (parental leave, fertility support, MilkStork, Care.com membership); generous paid time off (vacation, holiday, sick, volunteer days); 401(k) retirement plan; robust healthcare (medical, dental, vision, MDLIVE virtual care, One Medical, FSA, HSA, EAP); life insurance, accidental death and dismemberment, short and long-term disability, health advocacy, international business travel accident and medical insurance, and commuter transit and parking benefits.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.