Chanel Senior Manager, Visual Merchandising

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Lead execution of Chanel Visual Merchandising standards across corporate and boutique environments, ensuring consistency, excellence, and brand elevation at every touchpoint
• Partner closely with Corporate VM, Boutique Leadership, Fashion, Watches & Fine Jewelry, and cross-functional teams to support launches, floor moves, windows, events, and seasonal installations
• Translate corporate direction into clear, actionable guidance for field and boutique teams, balancing brand vision with the needs of each market and location
• Build strong, trusted relationships with internal partners to influence decisions, align priorities, and drive consistent execution across the network
• Oversee installation, de-installation, mannequin changes, décor placement, prop styling, lighting adjustments, cleanliness, and photo documentation with strong attention to detail
• Facilitate VM trainings, seminars, and coaching moments that strengthen boutique teams' understanding of Chanel standards, product storytelling, and styling expectations
• Manage and support boutique VM partners and freelance talent, providing direction, feedback, and follow-up to ensure high-quality execution
• Maintain strong organization, time management, and follow-through to meet deadlines for launches, documentation, reporting, travel, and key deliverables
• Leverage strong digital, photography, and communication skills to document work clearly and share updates with Corporate and regional partners
• Support the broader West Coast VM community and U.S. Corporate VM priorities through regular market visits, monthly travel, and adaptable partnership across teams
• Demonstrate accountability, sound judgment, and comfort working independently in a fast-paced environment with evolving priorities and ambiguity

Qualifications

• Minimum 7+ years of visual merchandising experience in luxury retail or high-end display environments
• Associate's degree in Display & Exhibition Design, Art, Fashion, or related field, OR minimum 7+ years of relevant work experience in VM and retail display
• Proven experience managing visual merchandising across multiple retail touchpoints and retail partnerships
• Strong digital, photography, and visual documentation skills
• Demonstrated ability to work independently and manage multiple priorities in a fast-paced environment
• Excellent interpersonal and communication skills with proven ability to influence and partner across teams
• Valid driver's license and passport with reliable transportation
• Ability to lift 30–40 lbs regularly
• Willingness to travel 2–3 times per month within region and accommodate weekend and overnight assignments

Skills

Experience

Minimum 7 years of progressive visual merchandising experience in luxury retail, high-end boutique, or multi-brand retail environments, demonstrating success in leading VM execution across multiple locations and managing both internal teams and external creative partners.

Education

Associate's degree in Display & Exhibition Design, Art, Fashion, or related field; or equivalent professional experience in visual merchandising and retail display (7+ years minimum).

Workplace

Compensation

The base compensation for this position ranges from USD 87,500 to USD 125,000 per annum.

Benefits

Dedicated paid time off for wellbeing including 2-week August office closure and wellbeing fund; family and caregiving benefits including parental leave, fertility support, MilkStork, and Care.com membership; generous paid time off for vacation, holiday, sick, and volunteer days; 401(k) and incentives; robust healthcare including medical, dental, vision, MDLIVE virtual care, One Medical, flexible spending accounts, health savings account, and employee assistance program; life insurance, accidental death and dismemberment, short-term and long-term disability, health advocate, international business travel accident and medical coverage, and commuter transit and parking benefits.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.