Chanel Senior Manager, People and Organization

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Lead execution of core human resources processes and identify opportunities for specific people strategies across fashion boutiques in the East and Central market
• Serve as key business partner to Boutique Leadership Teams, building their leadership capabilities and driving performance through a human-centered approach
• Focus on creating an inclusive, employee-centric culture that nurtures personal growth and collective progress through regular on-site presence, 1:1 check-ins, and pulse engagement activities
• Support career discussions with team members and provide input on organizational structure, workforce planning, talent reviews, and succession planning in partnership with regional leadership
• Guide annual compensation and performance review processes for boutiques in the market, providing coaching and counsel to Boutique Leadership Teams on performance management matters
• Proactively identify performance gaps and opportunities, providing frequent coaching, counseling, and disciplinary guidance to ensure consistency across locations
• Champion diversity and inclusion initiatives, forecast hiring needs, drive internal mobility, and partner with Talent Acquisition on sourcing strategies and recruitment events
• Manage and resolve employee relations issues through timely and objective investigations, collaborating with Legal and Employee Relations teams on policy consistency
• Maintain current knowledge of federal and state employment laws and best practices; partner with Legal, Operations, and Total Rewards on compliance and policy matters
• Analyze people and organizational trends to inform decision-making on diversity, well-being, and other strategic HR priorities

Qualifications

• 7 or more years of core HR generalist experience, including employee relations
• Prior HR experience within a Retail or Wholesale environment preferred
• Bachelor's degree in a related field required
• Strong communication skills (verbal and written) and demonstrated ability to influence and assess situations objectively
• Ability to use sound judgment and operate with discretion in sensitive matters
• Exceptional detail orientation and prioritization skills
• Proficiency with HRIS systems such as Workday and basic data analysis in Excel
• Passion for working regularly on-site in a retail environment

Skills

Experience

7+ years of core HR generalist experience within a retail or wholesale environment, with demonstrated expertise in employee relations, talent development, recruitment strategy, and performance management. Experience partnering with business leaders to translate organizational needs into effective people strategies is essential.

Education

Bachelor's degree in Human Resources, Business Administration, Industrial Relations, or related field required.

Workplace

Compensation

The base compensation for this position ranges from USD 87,500 to USD 132,000 per annum.

Benefits

Wellbeing resources including dedicated paid time off with two-week August Office Closure and a wellbeing fund; family and caregiving benefits inclusive of parental leave, fertility support, MilkStork, and Care.com membership; generous paid time off policies covering vacation, holiday, sick, and volunteer days; 401(k) and additional incentives; robust healthcare offerings including medical, dental, vision, MDLIVE virtual care, One Medical, Health Savings Account, Flexible Spending Accounts, and Employee Assistance Program; life insurance, accidental death and dismemberment coverage, short and long-term disability insurance, health advocacy services, international business travel accident and medical coverage, and commuter transit and parking benefits.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.