Chanel Senior Manager, People & Organization
- Location
- San FranciscoCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Senior
- Compensation
- $87,500–145,000/year
- Department
- Human Resources, People & Culture
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 5, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel seeks a Senior Manager, People & Organization for its Pacific Northwest boutiques in San Francisco. Lead HR strategy, talent development, and employee engagement across multiple locations.
Role & Responsibilities
- Lead execution of core HR processes within Fashion boutiques, including talent development, performance management, and compensation reviews
- Serve as key business partner to Boutique Leadership Teams, providing coaching, counsel, and strategic guidance on organizational development and workforce planning
- Foster an inclusive, high-performance culture through employee engagement initiatives, 1:1 check-ins, and round-table discussions across all boutique locations
- Conduct career development discussions with team members, identify developmental needs, and support succession planning in partnership with regional leadership
- Proactively identify performance gaps and support performance management through coaching, counseling, disciplinary actions, and exit management
- Manage employee relations issues through timely, objective investigations and coordinate with Legal and internal stakeholder teams on consistent resolution
- Champion recruitment and internal mobility initiatives; forecast hiring needs with boutique leaders, particularly during peak seasons
- Organize and lead in-person recruitment events and support Talent Acquisition in implementing sourcing strategies and training hiring managers on inclusive recruitment practices
- Ensure knowledge of Federal and State employment laws and best practices; partner with Legal, Retail Operations, and other functions on compliance matters
- Analyze HR trends and people data to inform decision-making on diversity, wellness, organizational structure, and other P&O priorities
Qualifications
- 7+ years of core HR (HR Generalist) experience required
- Bachelor's degree in a related field
- Prior HR experience within a Retail or Wholesale environment preferred
- Employee relations experience
- Demonstrated proficiency with HRIS systems, particularly Workday
- Ability to perform basic data analysis in Excel
Skills
Experience
7+ years of human resources experience as an HR Generalist, with substantial exposure to retail or wholesale environments and direct involvement in employee relations matters. Candidates should demonstrate hands-on experience in talent management, performance reviews, recruitment, and compliance administration within a fast-paced, multi-location retail setting.
Education
Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field required.
Workplace
This position is based in San Francisco, California, USA.
Compensation
The base compensation for this position ranges from USD 87,500 to USD 145,000 per annum.
Benefits
Dedicated paid time off for wellbeing including 2-week August Office Closure and Wellbeing fund; family and caregiving benefits including parental leave, fertility support, MilkStork, and Care.com membership; generous paid time off for vacation, holidays, sick days, and volunteer days; 401(k) and additional incentives; robust healthcare coverage including medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts, Health Savings Account, and Employee Assistance Program; life insurance, Accidental Death & Dismemberment, short and long-term disability, Health Advocate, International Business Travel Accident & Medical insurance, and Commuter Transit & Parking benefits.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director, Human Resources», «Senior HR Manager», «People Operations Manager», «Organizational Development Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.