Chanel Senior Manager, People Analytics and AI Enablement

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Define the people analytics roadmap and standard dashboards to support consistent workforce insights across the US organization, reducing fragmented one-off demand and enabling higher-value predictive analytics work
• Translate workforce data into actionable insights and recommended interventions, building predictive and forward-looking models for talent planning including retention forecasting, capacity planning, and workforce scenario analysis
• Establish P&O technology strategy and innovation direction, including evaluating, framing, and rolling out AI tools and use cases to support the evolving operating model
• Identify opportunities to augment versus automate HR workflows; serve as a member of the local and global AI ambassador community; and guide responsible, ethical, human-centered AI implementation within P&O with appropriate guardrails and adoption standards
• Drive AI adoption within P&O by connecting emerging tools to the team's operational challenges and assess organizational AI maturity and readiness across the function
• Enable self-service analytics capabilities for Human Resources Business Partners and business leaders through proper data governance frameworks and ongoing data literacy development
• Own employee listening strategy and engagement survey analytics, translating employee feedback into strategic insight and organizational response
• Partner with People Operations to improve data quality, data governance practices, and HRIS integration to support enterprise AI integration

Qualifications

• Minimum 7 years of experience in people analytics, human resources, process insights, or related fields with recent demonstrated expertise in artificial intelligence applications
• Proven hands-on proficiency with modern analytics tooling including Power BI, AI-enabled platforms, and employee survey platforms such as Qualtrics
• Hands-on experience leveraging AI to transform HR processes, including building AI agents and workflow automations using Microsoft Power Automate or equivalent platforms
• Practical AI implementation experience with a proven track record of applying AI solutions successfully in an HR or people-focused environment
• Senior Manager-level judgment with the ability to influence senior stakeholders, set strategic scope, and establish appropriate boundaries across People Operations, Technology, and Global teams
• Experience defining analytics frameworks, establishing standard workforce metrics, and partnering across People Operations, HRIS, Technology, and Finance on shared, trusted data governance
• Strategic perspective on the future of work and emerging trends in people analytics and organizational technology

Skills

Experience

Minimum 7 years of professional experience in people analytics, human resources insights, process optimization, or data-driven organizational development, with recent hands-on expertise in artificial intelligence applications, AI tool implementation, and modern analytics platforms in an HR environment.

Education

Bachelor's degree or equivalent professional experience required; Master's degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 160,000 to USD 190,000 per annum.

Benefits

Comprehensive benefits package including: dedicated paid time off for wellbeing with 2-week August office closure and wellbeing fund; family and caregiving support (parental leave, fertility support, MilkStork, Care.com membership); generous paid time off (vacation, holiday, sick, volunteer days); 401(k) and other retirement incentives; robust healthcare (medical, dental, vision, MDLIVE virtual care, One Medical, flexible spending accounts, health savings account, employee assistance program); life insurance, accidental death and dismemberment, short-term and long-term disability, health advocacy, international business travel coverage, and commuter transit and parking benefits.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.