Chanel Senior Manager, Insights and Foresight

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

CHANEL seeks a Senior Manager, Insights and Foresight to advise its Fragrance & Beauty, Fashion, and Watches & Fine Jewelry divisions, lead proprietary research, and translate consumer, client, market, and cultural intelligence into strategic recommendations. The role is based in New York, is partially remote with at least three in-office days per week, and offers an annual base salary of $92,400–$145,000.

Role & Responsibilities

• Partner with leaders of the Fragrance & Beauty, Fashion, and Watches & Fine Jewelry divisions to define priority questions and translate consumer, client, market, cultural, and external perspectives into decisions and action.
• Monitor category, macroeconomic, luxury, competitive, and consumer trends to contextualize business performance, anticipate marketplace shifts, and inform forward-looking decisions.
• Lead high-visibility workstreams from problem definition through recommendation, applying the structure, logic, and executive presence expected in a top-tier advisory environment.
• Lead, design, analyze, and implement proprietary qualitative and quantitative research, including study design, survey development, vendor management, analysis, storytelling, and executive-ready reporting.
• Support strategic research, visioning, and roadmapping by synthesizing business, cultural, consumer, and external inputs into priorities, workstreams, and longer-term strategic choices.
• Contribute to CHANEL’s Brand Equity research, translating brand perception, image, awareness, and competitive positioning into recommendations that protect and strengthen long-term desirability.
• Support the Voice of Client practice through client experience measurement, KPI setting, reporting, action planning, dashboard and data integrity, and expansion of client experience use cases across the organization.
• Partner with Global Insights on locally relevant global work and studies, ensuring the US market perspective informs broader House learning where appropriate.

Qualifications

• At least 8 years of experience in insights, strategy, management consulting, investment banking, corporate strategy, research, foresight, or a similarly rigorous strategic role; experience with luxury and/or global brands preferred.
• Experience designing quantitative and qualitative research, including end-to-end survey writing, testing, fielding, and analysis; experience with client/customer experience measurement tools or research platforms preferred.
• Analytical fluency and the ability to distill complex data, insights, and analysis into a coherent, persuasive story for senior audiences.
• Strong organization and workstream management skills, including the ability to track initiatives, maintain momentum, and operate effectively in a fast-paced, ambiguous environment.
• Strong command of research synthesis, market and competitive analysis, client and consumer intelligence, and translating complex evidence into clear recommendations.
• Strategic, future-oriented mindset and curiosity about consumers, clients, luxury, culture, markets, innovation, and the external forces shaping business.
• Strong communication and presentation skills, including the poise, precision, and credibility to represent CHANEL with internal and external audiences and senior stakeholders.
• Experience using data and insight to craft executive-ready narratives, presentations, white papers, and recommendations that are clear, elegant, commercially relevant, and action-oriented.
• Highly collaborative, emotionally intelligent, flexible, and adaptable across different environments, ways of working, and stakeholder needs.
• Bachelor of Arts degree required; MBA preferred.
• Role requires a minimum of three days of in-person office presence at the New York location.

Skills

Experience

At least 8 years in insights, strategy, management consulting, investment banking, corporate strategy, research, foresight, or a similarly rigorous strategic role.

Education

Bachelor of Arts degree required; MBA preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 92,400 to USD 145,000 per annum.

Benefits

Wellbeing resources, including dedicated paid time off for wellbeing (2-week Corporate Disconnect) and a Wellbeing Fund; family and caregiving benefits, including parental leave, fertility support, MilkStork, and Care.com Membership; paid vacation, holidays, sick days, and volunteer days; 401(k) and other incentives; medical, dental, and vision coverage; MDLIVE virtual care; One Medical; Flexible Spending Accounts for health care and dependent care; Health Savings Account; Employee Assistance Program; life insurance; Accidental Death & Dismemberment; short- and long-term disability; Health Advocate; International Business Travel Accident & Medical coverage; commuter transit and parking benefits.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.