Chanel Senior Manager, Fashion Retail Technology Strategy

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Lead end-to-end planning, execution, and governance of large-scale technology programs spanning multiple concurrent workstreams, directing collaboration with technical teams and external vendors while maintaining accountability for on-time, high-quality delivery
• Shape and champion the strategic direction of the boutique technology portfolio in alignment with Chanel's retail and client experience objectives, advising on prioritization, sequencing, and investment trade-offs
• Anticipate, assess, and manage program-level risks and interdependencies through a business lens, developing mitigation strategies and escalating with recommendations to protect business value
• Define program scope, objectives, and key performance indicators in partnership with business, retail, and technology stakeholders; arbitrate scope and priority trade-offs to ensure deliverables create measurable value at the boutique level
• Establish and maintain governance standards, program documentation, and workstreams using Jira and Confluence; collaborate on program status updates, leadership materials, and steering committee presentations
• Serve as the primary liaison and decision-making bridge between retail business teams and technology delivery teams, designing and leading cross-functional workshops, working sessions, and steering forums to align stakeholders and drive timely decisions
• Direct the translation of retail business requirements into structured documentation including business requirements, process flows, and user stories; guide solution design decisions in partnership with technology partners
• Partner with Boutique Excellence stakeholders on user acceptance testing strategy, change management, and user adoption planning to ensure readiness criteria are met before system launches
• Translate insights from boutiques, clients, and technology trends into a forward-looking improvement agenda, informing future program opportunities and investment recommendations
• Provide coaching, mentorship, and direction to cross-functional team members, raising the standard of project management practice and modeling effective delivery leadership

Qualifications

• Minimum 8 years of project and program management experience leading highly complex, multi-stakeholder initiatives, including demonstrated experience guiding or mentoring other project managers
• Proven track record leading large-scale technology programs end-to-end in luxury retail, boutique environments, or retail operations contexts
• Advanced stakeholder management and change management capabilities, with documented success influencing senior executives and driving user adoption
• Expertise with point-of-sale systems, in-store technology platforms, or retail workforce management tools
• Proficiency in Agile or hybrid delivery methodologies and Atlassian project management tools (Jira and Confluence)
• Strong analytical, organizational, and problem-solving abilities, with demonstrated capacity to lead through ambiguity and make sound decisions with incomplete information
• Outstanding communication and interpersonal skills; ability to engage, persuade, and present credibly to technical, non-technical, and executive audiences

Skills

Experience

Minimum 8 years of project and program management experience leading complex, multi-stakeholder initiatives in highly dynamic environments. Extensive demonstrated success directing large-scale technology programs end-to-end, ideally within luxury retail or boutique operational contexts. Proven ability to lead through ambiguity, adapt strategy to evolving business needs, and mentor other project management professionals. Deep expertise in retail technology domains, including point-of-sale systems, in-store platforms, and workforce management tools, is essential. Documented success influencing senior executives and driving organizational change and user adoption across technology implementations.

Education

Not specified; project management certification (PMP or equivalent) preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 87,500 to USD 130,000 per annum.

Benefits

Dedicated paid time off for wellbeing; 2-week August office closure; wellbeing fund; comprehensive family and caregiving benefits including parental leave, fertility support, Milk Stork, and Care.com membership; generous paid time off including vacation, holiday, sick, and volunteer days; 401(k) and other retirement incentives; robust healthcare coverage including medical, dental, vision, virtual care (MDLIVE), One Medical, flexible spending accounts, health savings account, and employee assistance program; life insurance, accidental death and dismemberment, short-term and long-term disability, health advocacy, international business travel accident and medical insurance, and commuter transit and parking benefits.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.