Chanel Senior Manager, Fashion Retail Tech Strategy
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 5, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel seeks Senior Manager, Fashion Retail Tech Strategy in New York to lead technology innovation across luxury retail operations.
Role & Responsibilities
- Develop and execute technology strategy for fashion retail operations across flagship and boutique channels
- Oversee digital transformation initiatives to enhance in-store customer experience and operational efficiency
- Collaborate with retail, merchandising, and IT teams to identify and implement innovative retail technologies
- Evaluate emerging technologies including AI, mobile platforms, and omnichannel solutions for luxury retail applications
- Lead cross-functional projects to optimize point-of-sale systems, inventory management, and client relationship tools
- Establish technology roadmaps aligned with brand vision and retail expansion objectives
- Monitor industry trends and competitive retail technology landscape to inform strategic recommendations
- Manage technology budgets and ensure ROI across retail tech investments
Qualifications
- Proven experience in retail technology strategy or digital transformation within luxury or fashion environments
- Strong understanding of point-of-sale systems, inventory management platforms, and omnichannel retail solutions
- Demonstrated ability to lead cross-functional teams and manage complex technology implementations
- Strategic thinking with ability to balance innovation with operational feasibility and brand consistency
- Excellent stakeholder management and communication skills across technical and non-technical audiences
Skills
Experience
Minimum 10 years of professional experience in retail technology, digital strategy, or related technology management roles, with at least 5 years in a leadership capacity within fashion, luxury, or premium retail sectors.
Education
Bachelor's degree in Information Technology, Business Administration, Computer Science, or equivalent professional experience demonstrating strategic technology expertise.
Workplace
This position is based in New York, New York, USA.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Manager, Retail Technology Strategy», «Head of Retail Tech Innovation», «Senior Director, Fashion Technology Strategy», «Fashion Retail Technology Strategy Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.