Chanel Senior Manager, Fashion Expertise

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Deliver inspiring New Hire Training supporting onboarding with deep understanding of the house heritage, DNA, codes, and singularity
• Support new boutique openings by serving as lead Fashion training resource to build team readiness and transmit Chanel singularity to clients
• Facilitate offsite training sessions on collections, savoir-faire, product knowledge, and service behaviors
• Ensure every Fashion Advisor and Style Advisor in the region attends at least one Product Expert Training per year
• Facilitate immersive Service Expert Training that brings the CHANEL Client Relational Promise to life
• Establish and monitor KPIs related to Advisor styling development, client styling appointments, and client development activities
• Shadow Managers, Fashion Expertise regularly to observe in-boutique training, coaching, and business partnership moments
• Provide structured and actionable feedback to Managers following observations to foster continuous development
• Track, analyze, and synthesize KPIs associated with all training activity in the region
• Share regional training insights, field observations, and performance analysis with the Fashion Expertise Home Office regularly
• Contribute to the evolution of national training strategy by surfacing what is working and where opportunities exist
• Maintain an individual annual client engagement goal, actively contributing to client development opportunities

Qualifications

• Minimum 7 years of training and/or organizational development experience
• Recognized styling expertise and strong, confident fashion flair
• Significant experience in luxury fashion, retail training, or hospitality
• A proven ability to manage, motivate, and coach others
• Outstanding interpersonal and communication skills
• Strong analytical capabilities and experience translating insights into action
• Exceptional organizational skills and ability to manage a multi-market region
• Genuine passion for the House of Chanel, its heritage, creations, codes, and commitment to social and cultural initiatives
• Ability to travel frequently across markets and boutiques within the region (up to 70% domestic travel)

Skills

Experience

Significant experience in luxury fashion, retail training, or hospitality environments is essential. The candidate should demonstrate a track record of successfully managing, motivating, and coaching retail and training teams. Previous experience in a regional or multi-market leadership role, combined with proven expertise in designing and delivering high-impact learning programs, is preferred. Familiarity with fashion heritage and luxury brand codes is valuable.

Education

Not specified in source; however, a background in business, human resources, organizational development, fashion merchandising, or a related field is typically expected for this level of role.

Workplace

Compensation

The base compensation for this position ranges from USD 87,500 to USD 135,000 per annum.

Benefits

Wellbeing resources include dedicated paid time off for wellbeing and a Wellbeing fund; Family and caregiving benefits inclusive of parental leave, fertility support, MilkStork, and Care.com membership; Generous paid time off policies including vacation, holiday, sick, and volunteer days; 401(k) and other incentives; Robust healthcare offerings including medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts, Health Savings Account, and Employee Assistance Program; Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking; Employee Resource Groups; access to CHANEL Community volunteer opportunities and donation matching; CHANEL Mission 1.5° sustainability initiatives; Arts and Culture sponsorships; and career and leadership development programs through Bloom platform and custom programs like Imagine Chanel People.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.