Chanel Senior Manager, Digital and Data Solutions

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Act as strategic liaison to General Managers of three business divisions on all digital and data strategy matters, translating business ambitions into coherent digital and data roadmaps
• Develop and evolve the HKMO Digital & Data operating model, ensuring balance between local market capabilities, regional services, and regional/global platforms
• Define future capability roadmaps and succession plans across Digital, Data and Solutions functions to support sustainable business growth
• Govern the Digital & Data portfolio, ensuring investment decisions prioritized by business value, strategic alignment, and measurable outcomes
• Sponsor the Data Transformation program for HKMO, defining vision, framework, governance, and success metrics
• Champion organizational data literacy and foster a culture where data-informed decision-making is embedded at every level
• Ensure robust data governance, quality standards, and compliance with local data privacy regulations
• Oversee Digital Activation Manager's activities around Salesforce Marketing Cloud (SFMC), ensuring seamless integration from client data capture through analytics and activation
• Guide Digital Solutions Manager in development and management of digital products, with focus on expansion of new messaging channels including WhatsApp and WeChat experiences
• Establish product management disciplines across Digital Solutions, including product vision, lifecycle management, user adoption, and value measurement
• Ensure consistent omnichannel experience across retail, CRM, clienteling, and digital touchpoints matching Hong Kong and Macau client and retail staff needs
• Leverage Digital Technology & Architecture Manager as technical arm, bridging business requirements with technical solutioning
• Facilitate collaboration between local technology function and Regional Digital Solutions team to ensure architectural consistency and best-practice adoption
• Identify, evaluate, and sponsor AI, automation, and emerging technology opportunities aligned with Chanel governance and Responsible AI principles
• Oversee Multimedia Streaming & Production Manager in management of Digital Assets Management (DAM) and multimedia production workflows
• Represent HKMO in regional and global Digital & Data communities, influencing platform evolution and capability roadmaps
• Manage strategic technology and agency partnerships, ensuring delivery quality, innovation, and cost effectiveness
• Drive vendor performance management and long-term capability development to strengthen execution excellence

Qualifications

• Minimum 10 years of progressive experience in digital solutions, data analytics, or digital transformation roles
• At least 4–5 years in people management capacity leading multidisciplinary teams
• Proven track record of defining and executing digital and data strategies in retail, luxury, or consumer-facing environments
• Hands-on experience with CRM and marketing automation platforms, particularly Salesforce Marketing Cloud
• Experience driving messaging channel strategies including WhatsApp Business API and WeChat Official Accounts / Mini Programs
• Familiarity with data governance frameworks, analytics platforms, and digital asset management systems
• Experience collaborating with regional or global matrix organizations
• Strategic thinking with ability to connect business objectives to digital and data initiatives
• Excellent executive communication skills and ability to influence General Managers and senior leadership
• Proven ability to coach, develop, and motivate teams across diverse functional areas; strong situational leadership
• Strong understanding of data analytics, data-driven decision-making, and fostering data literacy
• Comfort with agile delivery, product thinking, and user-centric design principles
• Technical fluency to engage credibly in technology and architecture discussions; ability to bridge business and technology conversations
• Experience sponsoring transformation programs and driving organizational change

Skills

Experience

Minimum 10 years of progressive experience in digital solutions, data analytics, or digital transformation roles, with at least 4–5 years leading multidisciplinary teams in people management capacity. Proven track record of defining and executing digital and data strategies in retail, luxury, or consumer-facing environments is strongly preferred. Demonstrated experience with regional or global matrix organizations and collaboration across diverse functional areas required.

Education

Not specified; inferred to require tertiary qualification in business, technology, data science, or related field typical for senior management roles in luxury sector.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.