Chanel Senior Manager, Commercial Development

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Act as primary point of contact for several major retail accounts, owning business performance and relationship for Fragrance & Beauty with each account
• Develop and lead execution of short- and long-term strategic plans for specified retailer accounts
• Partner with leadership to evaluate opportunities and evolve the business, including new ways of working and leading large, cross-functional project teams
• Create targeted programs in partnership with client intelligence and retail partners
• Develop seasonal, customized omni-channel marketing account strategies inclusive of advertising, visual presence, and e-retail initiatives
• Serve as key internal point person for account optimization and growth, demonstrating strong understanding of account nuances, requirements, limitations, programs, and P&L literacy
• Independently manage day-to-day communication and relationship with retail accounts
• Create presentations for both external (retailer executive and merchant teams) and internal (senior leadership) stakeholders
• Champion recommendations that ensure internal media and external brand activities align with overall brand objectives
• Serve as strategic lead for market touchpoints, owning retailer presentations and follow-up
• Establish strong relationships with field teams and lead respective account cohorts
• Facilitate alignment between internal cross-functional teams including Marketing, Planning, Retail Store Environment, eRetail, Client Intelligence, and Client Experience
• Contribute to strategy development across MBR distribution with a strong sense of ownership and ability to see the big picture in driving image and profitability
• Represent the Chanel brand with deep knowledge and understanding of its values and drivers

Qualifications

• Bachelor's degree required; advanced degree preferred
• Prior direct external account or brand management and negotiations experience required
• Prior experience with data analysis and high comfort level with senior-management level presentations both internally and externally
• Prior experience with digital marketing and/or CRM strategy (significant plus)
• Prior experience managing budgets with strong understanding of P&L
• Advanced proficiency in Microsoft Office programs (Microsoft Word, Excel, PowerPoint)
• Superior written and oral communication skills, including presentation skills
• Strong analytical skills including retail math and proficiency with financial statements and modeling
• Proven ability to balance concurrent priorities while effectively managing time and deadlines
• Independent thinker with ability to identify and present opportunities
• Demonstrates resilience and adaptability, thriving in fast-paced environments and quickly adjusting to changing priorities
• Ability to travel occasionally for market and business meetings with accounts and store visits
• Digital expertise a plus: site merchandising and understanding of digital tactics (direct load, affiliate, SEM, SEO, retargeting, display) and familiarity with paid social KPIs (CTR/CPM, Impressions, Reach, Engagement, LPR, CPC)

Skills

Experience

Prior experience in marketing, business development, account development, merchant/buying roles, digital marketing, or analytics & reporting. Direct external account or brand management and negotiations experience required.

Education

Bachelor's degree required; advanced degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 87,500 to USD 135,000 per annum.

Benefits

Wellbeing resources including dedicated paid time off for wellbeing (2-week August office closure and a wellbeing fund); family and caregiving benefits (parental leave, fertility support, MilkStork, and Care.com membership); generous paid time off policies (vacation, holiday, sick, and volunteer days); 401(k) and other incentives; robust healthcare offerings (medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts, Health Savings Account, and Employee Assistance Program); life insurance, accidental death & dismemberment, short-term disability, long-term disability, health advocate, international business travel accident & medical, and commuter transit & parking benefits.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.