Chanel Senior Learning & Development Professional, Watches & Fine Jewelry
- Location
- SeoulSeoulSouth Korea
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Human Resources, People & Culture
- Industry
- Fine Watches & Horology
- Posted
- May 26, 2026
About Chanel
Chanel is an independent French maison renowned for haute couture, ready-to-wear, leather goods, accessories and beauty. The brand is recognised for exacting standards of craftsmanship, a strong creative identity and a global retail network. As an employer, Chanel operates with a mix of heritage-driven artisanal tradition and modern corporate functions, offering international career paths within a fastidious luxury environment.
Chanel Seoul hiring Senior Learning & Development Professional for Watches & Fine Jewelry retail training and development.
Role & Responsibilities
- Partner with boutique leadership and WFJ office teams to assess training needs based on performance data, employee feedback, and business objectives
- Translate insights into actionable learning priorities aligned with global strategies and local market requirements
- Contribute to development and deployment of blended learning solutions (classroom, digital, on-the-job) tailored to diverse retail audiences
- Localize and adapt global or regional training content to align with cultural, operational, and client-facing realities
- Prepare and deliver impactful, brand-aligned training sessions that foster product expertise, storytelling, and client engagement excellence
- Create on-demand digital learning content in response to evolving business priorities
- Oversee rollout, tracking, and optimization of digital self-learning tools and platforms
- Foster a culture of continuous learning by encouraging retail employees to engage with digital content
- Gather and analyze training feedback and performance metrics to assess effectiveness and identify areas for improvement
- Act as a bridge between central training teams and boutique operations, ensuring seamless execution of learning initiatives
- Collaborate closely with Fashion L&D counterparts to share best practices and drive cross-category synergies
- Serve as primary point of contact for all WFJ-related training inquiries from boutique teams
- Support key WFJ and Heritage Jewelry events by delivering on-site training that ensures retail readiness
- Participate actively in WFJ L&D team meetings, contributing ideas to strengthen the learning ecosystem
Qualifications
- Bachelor's degree
- More than 7 years of experience in Watches & Fine Jewelry or Fashion industry
- Minimum 3–5 years in Learning & Development, Retail Training, or similar client-facing education role
- Proven experience in facilitating engaging and effective training sessions
- Strong verbal and written communication skills, able to connect with diverse audiences
- Team-oriented mindset with ability to work closely with cross-functional and frontline partners
- Passion for delivering exceptional client experiences through training
- Ability to interpret feedback and data to improve training effectiveness
- Comfortable working in dynamic environments and managing multiple priorities
- Proficient in MS Office and familiar with digital learning tools or platforms
- Eager to learn, improve, and contribute to team development
- Comfortable with written and spoken English; fluency preferred to support training content localization
Skills
Experience
More than 7 years of experience in the Watches, Fine Jewelry, or Fashion industry, with a minimum of 3–5 years in a dedicated Learning & Development, retail training, or client-facing education role. Proven track record of designing, delivering, and optimizing training programs for diverse retail audiences in multicultural, luxury-sector environments.
Education
Bachelor's degree required.
Workplace
This position is based in Seoul, Seoul, South Korea.
Culture
Chanel combines heritage craftsmanship with a contemporary, performance-oriented corporate culture. The workplace emphasises excellence, discretion and collaboration, offering employees the opportunity to work at the intersection of creativity, product knowledge and premium client service within a global luxury network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior L&D Specialist, Luxury Retail», «Senior Training Manager, Watches & Fine Jewelry», «Learning Experience Designer, Luxury Goods», «Senior Retail Learning Consultant», «Head of Training & Development, WFJ», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.