Chanel Senior Group Director, Human Resources & Employee Relations
- Employment
- Full-Time
- Seniority
- Director
- Compensation
- $166,000–210,000/year
- Department
- Human Resources, People & Culture
- Posted
- Sep 24, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel seeks Senior Group Director, HR & Employee Relations in New York City. Lead HR service delivery and ER advisory with $166K–$210K base salary.
Role & Responsibilities
- Develop and maintain robust frameworks and standards for HR and ER service delivery, ensuring consistency and quality across the organization
- Oversee and mentor HR Generalists to deliver proactive, value-added guidance aligned with business needs and organizational lifecycle moments
- Direct Employee Relations Specialists to manage complex employee relations cases, investigations, and escalations with sensitivity and legal compliance
- Implement and continuously refine triage and escalation protocols to optimize case management and service efficiency
- Share insights, themes, and learnings from case data with HR Business Partners and Centers of Excellence to inform broader HR strategy
- Monitor service delivery impact using data-driven metrics and analytics to identify continuous improvement opportunities
- Manage executive-level leadership complexities and high-risk escalation cases directly
- Lead knowledge-sharing initiatives and upskilling programs across the HR Generalist network, including retail staff
- Set and oversee compliance with Service Level Agreements (SLAs), process flows, and delivery metrics
- Determine escalation thresholds for complex and high-risk cases based on organizational risk tolerance
- Allocate HR and ER resources strategically based on case complexity and business demand
- Build standardized tools and templates to enhance consistency and efficiency of service delivery
- Collaborate proactively with HRBP, Centers of Excellence, and other business stakeholders
Qualifications
- Minimum 12 years of progressive experience in Human Resources, Employee Relations, or related disciplines
- Proven expertise in process design and operational delivery at scale
- Demonstrated experience developing and tracking metrics for service delivery enhancement
- Direct people leadership experience required
- Experience managing and developing teams of HR Generalists and Employee Relations specialists
- Strong balance of human-centered problem-solving and operational efficiency
- Retail, hospitality, or customer service industry experience preferred
Skills
Experience
Minimum 12 years of relevant experience in Human Resources, Employee Relations, people leadership, operational excellence, and process optimization. Candidate should demonstrate a track record of building scalable HR service delivery models, managing complex employee relations investigations, and leading cross-functional HR teams in fast-paced, multinational environments.
Education
Bachelor's degree (BA/BS) required; Master's degree preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 166,000 to USD 210,000 per annum.
Benefits
Paid time off including 2-week August office closure and wellbeing fund; family and caregiving benefits including parental leave, fertility support, and Care.com membership; generous vacation, holiday, sick, and volunteer days; 401(k); comprehensive healthcare (medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts, Health Savings Account, Employee Assistance Program); life insurance, accidental death and dismemberment, short-term and long-term disability, health advocacy, international business travel coverage, and commuter transit/parking benefits.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director of People & Organization Advisory», «Senior HR Director, Employee Relations», «Head of HR Service Delivery & Relations», «Director, Human Resources Operations», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.