Chanel Senior Group Director, East Coast & Central
Chanel is hiring a Senior Group Director, East Coast & Central in Boston, MA to lead regional retail operations and teams across the East & Central US.
Overview
Chanel is an independent French maison renowned for haute couture, ready-to-wear, leather goods, accessories, fragrance, and beauty. As a global luxury house, Chanel combines artisanal craftsmanship with a rigorous approach to brand stewardship and client experience across owned boutiques and select wholesale partners.
Role & Responsibilities
- Lead and execute Chanel’s commercial and operational strategy for the East Coast & Central United States, ensuring alignment with global objectives.
- Own regional P&L performance, set targets, monitor KPIs and translate financial goals into actionable retail plans.
- Manage and develop a multi-site leadership team (boutique managers and regional staff), driving talent acquisition, succession planning and performance management.
- Elevate client experience and clienteling practices across all points of sale; oversee CRM activation, VIP engagement and event strategy.
- Ensure consistent brand representation through rigorous visual merchandising, standards compliance and store-level execution.
- Collaborate cross-functionally with merchandising, marketing, logistics and wholesale teams to optimize inventory flow, assortments and promotional activity.
- Implement robust forecasting, reporting and analytics to identify growth opportunities and mitigate risk.
- Represent the brand at key retailer and partner meetings; cultivate strategic relationships with wholesale and retail partners where applicable.
- Travel frequently to stores across the region to provide on-site leadership, conduct business reviews and lead store-level initiatives.
Qualifications
- Proven senior leadership experience within luxury fashion or premium lifestyle retail, with responsibility for a multi-unit region.
- Demonstrable track record of P&L ownership and delivering top-line and margin improvements.
- Strong commercial acumen, analytical rigour and ability to translate data into strategy.
- Exceptional people leadership and talent development skills, with experience coaching managers and building high-performance teams.
- Outstanding communication and stakeholder management skills, capable of influencing at all levels.
- Willingness to travel frequently and work non-standard hours as required by regional retail rhythms.
Skills
Experience
Minimum of 10+ years of progressive experience in luxury or premium retail, with several years in a regional or group leadership role and direct P&L accountability for multiple stores or channels.
Education
Bachelor’s degree in business, marketing, or a related field; advanced degree (MBA or equivalent) preferred.
Workplace
The role is situated in Boston, Massachusetts, USA. There are currently 43 open positions in Boston on Cerulean, with 1 added recently. Within Massachusetts, Cerulean currently features 53 open roles, including 1 recent additions. Across USA, Cerulean lists 2.262 open roles — 71 of them newly added.
Culture
Chanel fosters a culture of meticulous craftsmanship, creative excellence and uncompromising brand standards. The workplace values discretion, refined client service and collaborative leadership, with a focus on developing talent that can uphold the maison’s heritage while driving modern commercial performance.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.