Chanel Senior E‑commerce & Digital Services Project Manager
Chanel — Senior E‑commerce & Digital Services Project Manager in Geneva. Lead cross‑functional e‑commerce projects and digital platform delivery.
Overview
Chanel is an independent French luxury house renowned for haute couture, ready‑to‑wear, leather goods, accessories, fragrances and beauty. The maison combines artisanal savoir‑faire with contemporary digital initiatives and maintains a selective, brand‑centric approach to retail and client experience worldwide.
Role & Responsibilities
- Lead end‑to‑end delivery of e‑commerce and digital services projects, from requirements definition and scoping through to release, launch and post‑launch optimisation.
- Coordinate cross‑functional teams including product, UX/UI, engineering, digital marketing, operations and legal to ensure alignment with brand standards and commercial objectives.
- Own project governance: define scope, milestones, budget tracking, risk registers, and stakeholder reporting for regional and global stakeholders.
- Manage external vendors and agencies: procurement, SOWs, performance monitoring, and quality assurance.
- Drive implementation of platform features, integrations (payments, OMS, CRM) and third‑party services, overseeing UAT, regression testing and launch readiness.
- Establish KPIs and performance dashboards; monitor post‑launch metrics and lead iterative improvements to conversion, performance and customer experience.
- Champion delivery best practices (Agile/Scrum or hybrid) and contribute to the digital roadmap and technical prioritisation.
Qualifications
- Proven track record of successfully delivering complex e‑commerce or digital platform projects in a multinational environment.
- Strong stakeholder management and vendor governance experience, including budgetary responsibility.
- Proficiency in Agile delivery methodologies; experience as Scrum Master or working closely with Agile teams.
- Excellent analytical and problem‑solving skills with an aptitude for metrics‑driven decision making.
- Fluent professional communication skills in English; additional languages are advantageous (not specified in source).
- Project management certification (PMP, PRINCE2) or Agile certification (CSM, PSM) preferred.
Skills
Experience
Senior candidate with several years of progressive experience managing digital and e‑commerce programmes; demonstrable history of cross‑functional delivery, international stakeholder coordination and vendor management within luxury retail or premium consumer brands.
Education
Bachelor's degree in Business, Computer Science, Engineering, Digital Media or equivalent; Master’s degree or relevant postgraduate qualification preferred.
Workplace
This position is based in Geneva, Geneva, Switzerland. Cerulean lists 367 open roles in Geneva, including 12 posted recently. The broader Geneva area accounts for 454 active listings on Cerulean, 16 of which are new. In Switzerland as a whole, Cerulean currently features 741 open positions, with 37 posted this week.
Culture
Chanel blends heritage craftsmanship with modern innovation; teams operate with discretion, high standards and a focus on brand integrity. The workplace favours collaborative, cross‑disciplinary initiatives and values meticulous attention to detail and client‑centric thinking.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.