Chanel Senior Commercial Coordinator, Travel Retail

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Own and maintain retailer product catalogues, new line forms, campaign pricing, stock sheets, training materials and discontinuation documentation across all travel retail channels
• Manage retailer-specific product assortments and D365 inclusions/exclusions in partnership with National Account Managers and distribution teams
• Coordinate end-to-end launch cycles across multiple retailers through cross-functional collaboration with Marketing, Finance, distribution centres and E-Retail
• Track and produce weekly performance reports synthesising retail sales, passenger data, industry trends and campaign results from multiple data sources
• Deliver retailer-, store- and SKU-level analysis identifying performance trends, opportunities and risks; support store grading reviews and premium range evaluations
• Generate and distribute confidential commercial documentation including price increase notices across UK, Ireland and South Africa
• Produce monthly target templates and sales reports for field teams in partnership with Finance; manage invoice processing and purchase orders
• Lead data stewardship for Travel Retail distribution doors including Reltio and Compass code set-up; support departmental system rollouts and cross-functional data alignment
• Coordinate bi-weekly meetings with Marketing to ensure alignment between departments; plan and execute major retailer events including bi-annual strategy meetings and conferences
• Organise quarterly cycle meetings, team offsites and events; provide ad hoc operational support to National Accounts, Head of Sales and Retail Development Managers
• Manage Director's domestic and international travel arrangements via Concur and organise team lunches and meetings

Qualifications

• 2+ years of experience in a commercial coordinator, commercial operations or similar business operations role
• Advanced proficiency in Microsoft Excel including pivot tables, complex formulas and data manipulation
• Expert-level PowerPoint skills with ability to produce impactful presentations and visualisations
• Proven relationship-building capability and excellent written and verbal communication skills
• Demonstrated ability to manage confidential commercial information including pricing
• Strong organisational and prioritisation skills with ability to deliver multiple deadlines under pressure

Skills

Experience

2+ years in a similar or comparable commercial operations, commercial coordination or business support role, with proven experience managing confidential commercial information and coordinating complex cross-functional initiatives. Prior experience within Fragrance & Beauty, retail, travel retail or luxury sectors is highly desirable.

Education

High school diploma or equivalent; tertiary education or relevant professional qualification preferred but not essential for candidates with strong proven experience.

Workplace

Benefits

Private Medical Insurance covering pre-existing conditions with ability to add family members; 24/7 Online GP app with appointments available within 24 hours; Cycle Scheme for tax-exempt bikes and accessories; Pension and Life Assurance; Retail Discounts across multiple retailers including supermarkets, gyms and days out; Employee Assistance Programmes and mental health support lines; Arts & Culture ticket discounts across major London attractions; CHANEL product discounts and employee-only sales; Service Awards Programme offering CHANEL products, retail vouchers and additional holidays at service milestones.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.