Chanel Senior Client Experience Manager
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 1, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel London seeks an experienced Senior Client Experience Manager to lead luxury client relations and team performance.
Role & Responsibilities
- Lead the development and execution of client experience strategies that align with Chanel's brand values and luxury positioning
- Oversee a team of client-facing professionals, providing coaching, performance management, and continuous development opportunities
- Manage key client relationships and serve as an escalation point for VIP and high-value clients
- Identify and implement process improvements that enhance client satisfaction and operational efficiency
- Collaborate with cross-functional departments including retail, digital, and clienteling teams
- Monitor client feedback and experience metrics, translating insights into actionable improvements
- Ensure consistent brand messaging and service excellence across all client interactions
Qualifications
- Minimum 8 years of experience in luxury retail, hospitality, or client management
- Proven track record leading teams and driving customer satisfaction metrics
- Deep understanding of luxury brand values and high-net-worth client expectations
- Exceptional interpersonal and communication skills
- Strategic thinking with the ability to translate vision into operational reality
- Fluency in English; additional languages highly valued
Skills
Experience
Candidates should have demonstrated success in senior client management roles within luxury, high-end hospitality, or selective retail environments. Experience leading teams through transformation initiatives and delivering measurable improvements in client satisfaction and retention is essential.
Education
University degree in Business Administration, Hospitality Management, Communications, or a related discipline; equivalent professional experience in luxury sectors may be considered.
Workplace
The role is situated in London, England, UK.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Manager», «Senior Client Advisor», «Client Experience Director», «Luxury Client Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.