Chanel Senior Client Engagement Executive
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Aug 4, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel seeks a Senior Client Engagement Executive in Singapore to drive CRM initiatives and client experience across Fragrance and Beauty stores.
Role & Responsibilities
- Develop and execute CRM strategies across multiple touchpoints (EDM, SMS) and channels (local market, travel retail, export markets) using Salesforce Marketing Cloud
- Plan and manage client journey campaigns to achieve key performance indicators for recruitment, retention, and repeat purchase rates
- Serve as budget owner for CRM initiatives, managing gifting strategies and client engagement programs
- Lead CRM digital projects and ensure timely reporting, feedback, and analytics for regional stakeholders
- Partner with retail teams, regional leadership, and learning teams to strategize and operationalize CRM initiatives
- Contribute to the success of retail events through the development of client communication journeys
- Provide ad-hoc support to e-business and web optimization projects as needed
Qualifications
- Minimum 5 years of experience in CRM, retail marketing, or related roles
- Proven expertise in customer relationship management within luxury retail or beauty category
- Demonstrated proficiency with Salesforce Marketing Cloud
- Strong analytical and quantitative skills with comfort managing data-driven initiatives
- Experience with Power BI is preferred
- Comprehensive understanding of multi-channel luxury retail business models
Skills
Experience
Minimum 5 years of progressive experience in CRM, customer engagement, or retail marketing roles, with demonstrated expertise in the luxury sector or beauty category. Prior experience in agency settings or direct luxury retail environments is preferred. Strong background in understanding retail operations and client lifecycle management is essential.
Education
Bachelor's degree in Marketing, Business, Business Administration, or a related discipline is expected.
Workplace
This position is based in Singapore, Central, Singapore.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relationship Manager», «CRM Specialist», «Customer Engagement Executive», «Luxury Client Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.