Chanel Senior Client Engagement Executive

Overview

Chanel is a privately held global luxury maison renowned for haute couture, ready-to-wear, leather goods and accessories. The brand combines heritage craftsmanship with contemporary creativity and operates an international network of boutiques and bespoke services. As an employer, Chanel prioritizes exceptional client service, discretion, and the cultivation of in-house talent to sustain its reputation for refinement and excellence.

Role & Responsibilities

• Manage and grow a high-value portfolio of VIP and priority clients through proactive clienteling and personalised service.
• Drive sales performance and meet individual and boutique KPIs by converting relationships into repeat and incremental revenue.
• Deliver a seamless omnichannel client experience by coordinating appointments, private viewings, bespoke orders and after-sales follow-up.
• Plan and execute exclusive client events, product previews and intimate appointments in partnership with the boutique management and marketing teams.
• Analyse client data and purchasing trends to identify opportunities, inform outreach strategies and optimise client retention.
• Mentor and coach junior client advisors on maison standards, clienteling techniques and luxury sales etiquette.
• Maintain impeccable client records and confidentiality, ensuring accuracy in CRM and compliance with data protection policies.

Qualifications

• Proven track record in luxury retail clienteling or private client sales, ideally within fashion, leather goods or haute couture.
• Demonstrable ability to manage and grow relationships with high-net-worth individuals and sophisticated clientele.
• Excellent verbal and written communication skills, with polished telephone and email etiquette.
• Strong organisational skills, attention to detail and the ability to manage multiple high-priority requests simultaneously.
• Flexibility to work evenings and weekends as required by boutique trading and client appointments.

Skills

Experience

Minimum five years of progressive experience in luxury retail clienteling, private client sales or a comparable client-facing role, with proven success managing VIP portfolios and delivering measurable sales growth.

Education

Diploma or bachelor’s degree in business, marketing, retail management, fashion or equivalent professional experience in luxury retail.

Workplace

Culture

Chanel blends deep respect for artisanal heritage with a forward-looking sense of style. The workplace culture emphasises discretion, impeccable service standards and professional development for staff who represent the maison to its most discerning clients.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.