Chanel Senior Business Solution Manager
- Location
- SeoulSeoulSouth Korea
- Employment
- Full-Time
- Seniority
- Director
- Department
- IT & Technology Systems
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 15, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Senior Business Solution Manager at Chanel Seoul: Lead retail tech projects and governance, manage POS/OMS platforms, drive team performance in a global luxury environment.
Role & Responsibilities
- Collaborate with business stakeholders to ensure project goals and expectations are aligned; participate hands-on in SIT and UAT test case development and verification
- Track project progress against plans, adjust timelines as needed, and report status to sponsors and IT management; drive issue resolution and escalate appropriately
- Serve as the focal point of contact for Regional and Global counterparts, driving continuous evolution of online and offline retail technology projects
- Manage requirement gathering, customer journey definition, agency coordination, local customization development, end-user testing, and technical performance management
- Coordinate change management initiatives locally across IT systems and business processes to deliver omnichannel customer experience
- Provide technical leadership and support for retail applications including POS, OMS, and corporate systems; serve as local point of contact for IT technical support post go-live
- Coordinate with Regional IT and vendors for issue troubleshooting and vendor service level compliance
- Monitor and ensure appropriate service levels, deployment timelines, and contract compliance from vendors
- Manage and monitor domain budget forecasting, service improvement recommendations, and timely completion of actions
- Build and lead a high-performing Business Solution Domain Team; attract, develop, and retain exceptional talent through coaching and mentorship
- Drive cross-functional alignment and influence key stakeholders to achieve strategic business objectives and KPIs
- Exercise sound judgment and decisive leadership in complex, fast-paced environments; lead organizational change initiatives and foster agility
Qualifications
- Undergraduate degree in Engineering, Computer Science, Information Technology, or related field
- MBA or MA preferred
- ITIL V3 certification (Expert level preferred)
- PMP or Prince 2 certification
- At least 10+ years of hands-on experience in business systems with successful implementation references
- Experience in international context and culture; technical consulting background preferred
Skills
Experience
At least 10+ years of hands-on experience in business systems implementation and management, with proven success in international contexts and across multiple cultures. Technical consulting background with a recognized firm is advantageous. Demonstrated expertise in managing large-scale technology projects, vendor relationships, and cross-functional teams in global environments.
Education
Undergraduate degree in Engineering, Computer Science, Information Technology, or related technical field required. MBA or Master's degree preferred.
Workplace
This position is based in Seoul, Seoul, South Korea.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Solutions Architecture Manager», «Business Technology Solutions Leader», «Retail Tech Program Manager», «Enterprise Solutions Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.