Chanel Senior Account Planning Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Develop and execute monthly retail sales plans by brand for recurring U.S. forecast updates, incorporating divisional strategy, market dynamics, and cross-functional stakeholder insights.
• Drive new door openings and franchise expansions, including creating opening orders for retail and non-retail products to support sales and inventory objectives.
• Partner with Heads of Retail to provide Merchandise Planning Teams with insights and feedback on Owned inventory buys for upcoming newness campaigns, using historical data, divisional ambitions, current sales trends, and market dynamics; identify missed opportunities to inform future forecasts.
• Develop and execute replenishment strategies for limited-edition SKUs across Owned and Leased accounts.
• Collaborate with the Owned Replenishment team to ensure inventory strategies support financial targets, maximize product performance, and align with broader business priorities.
• Partner with Market teams to adapt sales plans to product placement and merchandising initiatives, communicate launch orders, and provide end-of-month business analysis.
• Lead weekly and monthly performance analyses across Owned and Leased accounts, covering product, campaign, and brand performance; identify risks and opportunities and develop plans to mitigate or capitalize on them.
• Lead allocation strategy for Leased accounts, including launch allocations and door-level distribution plans.
• Manage launch-item setup, communication, and compliance tracking with retail partners.
• Upload orders and track purchase orders to ensure appropriate fill rates and timely delivery.
• Support the Group Director, Owned Account Planning & Replenishment, in executing cross-functional and strategic initiatives.

Qualifications

• At least 6 years of experience, ideally in an Operations capacity such as Store Planning, Forecasting, Distribution, or Supply Chain.
• Bachelor’s degree required, ideally in Supply Chain, Merchandising, or Planning.
• Strong analytical skills, including interpreting complex data and translating findings into strategic, actionable recommendations.
• Strategic mindset with the ability to execute precisely and with attention to detail.
• Ability to adapt to change, identify new opportunities, and protect business performance in an evolving environment.
• Fundamental knowledge of supply-chain principles, including demand planning, forecasting models, inventory management, manufacturing, and distribution.
• Strong systems aptitude and ability to learn and apply new technical applications quickly.
• Advanced proficiency in Microsoft Excel.
• Exceptional organizational, time-management, and prioritization skills.
• Strong learning agility and creative problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills, including the ability to influence stakeholders at all organizational levels.
• Able to work cross-functionally, cultivate stakeholder relationships, and build partnerships that advance the Owned business.
• Curiosity, thoughtful questioning, and an orientation toward identifying opportunities for improvement.
• Flexibility, resilience, and a growth mindset when navigating ambiguity and complexity.
• Able to work autonomously, balance multiple priorities in a fast-paced environment, and combine strategic thinking with disciplined execution.
• Ability to develop others through coaching, mentorship, and leadership.

Skills

Experience

At least 6 years, ideally in an Operations capacity such as Store Planning, Forecasting, Distribution, or Supply Chain.

Education

Bachelor’s degree required, ideally in Supply Chain, Merchandising, or Planning.

Compensation

The base compensation for this position ranges from USD 87,500 to USD 135,000 per annum.

Benefits

Flexible time and hybrid work options; dedicated paid time off for wellbeing, including a two-week August office closure and Wellbeing Days in Retail; a Wellbeing fund; parental leave, fertility support, MilkStork, and Care.com membership; paid vacation, holidays, sick leave, and volunteer days; 401(k), pension, and other incentives; medical, dental, and vision coverage, MDLIVE virtual care, One Medical, Flexible Spending Accounts for health care and dependent care, a Health Savings Account, and an Employee Assistance Program; life insurance, Accidental Death & Dismemberment, short- and long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.