- Location
- Paris Île-de-France France
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Corporate Affairs, Sustainability & CSR
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 4, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
CHANEL is seeking a Security Operations Project Manager to oversee the operations, service quality and development of its PC Argos supervision centre in Paris. The role coordinates the service provider and internal stakeholders, manages incidents and reporting, and supports the centre’s expansion to new sites and activities. Permanent, full-time position.
Role & Responsibilities
- Oversee the daily operations of the PC Argos supervision centre and ensure its operational continuity.
- Ensure security and safety procedures are correctly applied, information flows smoothly between stakeholders, and operations are coordinated effectively.
- Analyse events, assess their criticality, prioritise actions, coordinate stakeholders, maintain appropriate information for relevant contacts, and alert the Security Directorate immediately to sensitive situations.
- Monitor the operational services delivered by the PC Argos provider; ensure compliance with procedures, regulatory requirements and expected service levels; identify gaps and recommend corrective actions.
- Contribute to the continuous improvement of the centre’s organisation and working methods.
- Ensure events are traceable, consolidate information for decision-making, and prepare operational reports for the Security Directorate and relevant entities.
- Adapt information distribution to incidents’ nature, criticality and potential impact; contribute to lessons learned and the sharing of best practices.
- Contribute to the development of PC Argos by helping evolve operational procedures, proposing process and tool improvements, supporting the gradual integration of new sites, activities and entities, and developing the supervision centre to meet CHANEL’s growth and operational excellence objectives.
- Coordinate the provider’s teams functionally, ensuring compliance with procedures, expected service levels and current contractual provisions.
- Work closely with the supervision-centre provider, CHANEL security and business departments, site security and safety contacts, and emergency services and authorities when required.
Qualifications
- At least five years of confirmed experience in security, safety or operational supervision.
- Experience in a demanding environment, ideally in a supervision centre, a multi-site organisation or retail, with a sound understanding of protecting people and property and ensuring business continuity.
- Ability to coordinate multiple stakeholders, analyse complex situations and make appropriate decisions in dynamic environments.
- Experience producing reports and dashboards, and managing incidents and sensitive situations.
- Proficiency with supervision, video-protection and event-management tools, and good knowledge of regulations applicable to security activities.
- Experience managing service providers is strongly preferred.
- Rigour, discretion and confidentiality.
- Functional leadership and a strong sense of responsibility.
- Analytical and synthesis skills, responsiveness, the ability to make decisions in urgent situations, excellent interpersonal skills, and strong organisation and prioritisation.
Skills
Experience
At least five years in security, safety or operational supervision; provider-management experience is strongly preferred.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Benefits
Opportunities for career development, growth and varied career paths.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Security Operations Manager», «Security Control Centre Manager», «Security Operations Lead», «Security Incident Management Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.