Chanel Sales Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Manage and mentor a team of Fashion Advisors, ensuring high standards of style expertise and customer experience delivery across the boutique
• Implement and communicate the Maison's strategic vision to the sales team through regular briefings and performance reviews
• Coach team members on-site to elevate their understanding of the brand's heritage, product knowledge, and clienteling approach
• Foster team collaboration and enthusiasm through dynamic leadership and transparent communication
• Monitor and analyze sales performance, market trends, and client feedback to identify opportunities for business growth and revenue optimization
• Develop and execute action plans to enhance revenue generation, customer retention, and client experience metrics
• Maintain compliance with boutique operational procedures and the Chanel Boutique Charter across all departments
• Supervise product visibility and visual merchandising alignment, collaborating with the visual merchandising team
• Oversee inventory optimization, including stock management, sell-through targets, and reconciliation processes
• Serve as a brand ambassador for Chanel through personalized client engagement and participation in client-facing events and internal projects
• Orchestrate collection purchasing decisions in alignment with boutique budget, brand identity, and client preferences
• Collaborate with peer Sales Managers to ensure optimal assortment and personalized styling recommendations
• Conduct quantitative analysis of sales data and provide strategic recommendations linked to business performance and product strategy

Qualifications

• Natural leadership abilities and proven managerial competencies
• Demonstrated ability to adapt to rapidly evolving retail and luxury market conditions
• Strong interpersonal and team-building skills with the ability to inspire and motivate diverse teams
• Deep passion for fashion and demonstrated awareness of contemporary trends and brand aesthetics
• Highly developed sense of style and visual sensibility aligned with Chanel's design philosophy
• Proven excellence in on-site coaching and action plan formalization
• Proficiency in quantitative analysis and data-driven decision-making
• Results-oriented mindset with a track record of achieving sales and performance targets
• Intercultural openness and sensitivity in a diverse, global environment
• Fluent English proficiency (minimum

Skills

Experience

A minimum of 3–5 years of progressive experience in luxury retail management, preferably within a fashion or premium beauty environment. Proven track record of successfully managing a sales team in a boutique or flagship retail setting. Demonstrated expertise in driving sales performance, client experience enhancement, and team development in a high-volume, client-centric luxury context.

Education

Bachelor's degree in Fashion Management, Business Administration, Retail Management, or equivalent professional qualification. Alternatively, equivalent professional experience demonstrating equivalent competency in retail operations, team leadership, and luxury brand management.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.