Chanel Sales Manager
About Chanel
Chanel is an iconic French luxury maison renowned for couture, ready-to-wear, handbags, accessories, fragrances and beauty. The brand operates a global retail network of boutiques and travel-retail concessions and is distinguished by a commitment to craftsmanship, creative leadership and a rigorous standard of client service.
Chanel seeks a Sales Manager for Dubai Duty Free in Dubai — lead boutique operations, exceed sales targets and deliver exceptional luxury client service.
Role & Responsibilities
- Lead and develop the boutique team at Dubai Duty Free to achieve and exceed sales targets and KPIs.
- Deliver exceptional luxury client experiences through personalised clienteling, VIP service and post‑sale relationship management.
- Manage daily retail operations including staff rostering, visual merchandising standards, inventory control and loss‑prevention protocols.
- Implement Chanel commercial initiatives, brand standards and merchandising directives in the travel‑retail environment.
- Analyse sales performance and market trends; prepare regular reports and action plans for senior retail management.
- Liaise with Dubai Duty Free operations and Chanel regional teams to ensure compliance with contractual, regulatory and commercial requirements.
Qualifications
- Proven leadership capability with a professional presence appropriate to a luxury brand environment.
- Authorization to work in the UAE (local residency/work permit) and availability to work flexible hours including weekends and public holidays.
- Strong commercial acumen with the ability to translate KPIs into team activities and sales outcomes.
- Excellent interpersonal and communication skills; ability to build rapport with high‑value clients and cross‑functional stakeholders.
Skills
Experience
Minimum 5 years in luxury retail sales with at least 2 years in a managerial or supervisory capacity; prior experience in travel retail or duty‑free environments is highly desirable.
Education
Bachelor's degree in Business, Retail Management, Marketing or related discipline preferred; equivalent professional retail experience will be considered.
Workplace
The role is situated in Dubai, Dubai, UAE.
Culture
Chanel fosters a culture of exacting standards, creativity and meticulous attention to detail, with a strong emphasis on client service and artisanal quality. The retail organisation values professional development, mentorship and a collaborative approach to luxury retail execution.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Duty Free Sales Manager», «Retail Sales Manager», «Boutique Manager — Travel Retail», «Retail Operations Manager», «Client Relations Manager — Luxury Retail», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.