Chanel Sales Intern — Reception & Boutique Support
Chanel — Brussels: Sales Internship (Reception, Sales & Boutique Support). Front-of-house internship supporting client service, sales advisors and boutique operations.
Overview
Chanel is an iconic French luxury house renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. As an employer, the brand emphasizes exceptional craftsmanship, meticulous client service and a culture of creativity and refinement. Chanel boutiques combine commercial rigour with high standards of presentation and a strong focus on mentoring talent within a heritage-driven environment.
Role & Responsibilities
- Greet clients, manage boutique reception and coordinate appointment bookings for sales advisors.
- Provide floor support during client interactions: assist with product presentations, fittings and client enquiries.
- Support boutique operations including stock receiving, replenishment, inventory counts and back-office organisation.
- Maintain visual merchandising standards and ensure product presentation aligns with brand guidelines.
- Process sales transactions, exchanges and returns using the point-of-sale system; assist with cash handling and end-of-day reconciliation.
- Update and maintain client records in the CRM; follow up on client requests and after-sales service tasks.
- Assist with event preparation, private appointments and bespoke client services (e.g. gift-wrapping, packaging).
- Perform general administrative duties: telephone and e-mail handling, appointment confirmations and miscellaneous boutique support tasks.
Qualifications
- Currently enrolled in or recently graduated from a degree or vocational programme in fashion, business, hospitality or a related discipline.
- Polished professional presentation and an impeccable client-service orientation.
- Strong interpersonal and communication skills with the ability to build rapport quickly.
- High attention to detail and ability to uphold exacting visual and operational standards.
- Flexible availability including weekends and occasional evenings; reliable and punctual.
- Proficiency in French and English advantageous; Dutch is a plus for the Brussels market.
Skills
Experience
Previous client-facing experience in retail, hospitality or luxury service environments is desirable but not required; prior exposure to boutique operations or sales support is an advantage.
Education
Enrolment in or recent completion of a tertiary programme (bachelor/vocational) in fashion, business, hospitality or a related field.
Workplace
This position is based in Brussels, Brussels-Capital Region, Belgium. Cerulean lists 48 open roles in Brussels, including 2 posted recently. In Belgium as a whole, Cerulean currently features 64 open positions, with 4 posted this week.
Culture
Chanel cultivates a refined workplace where attention to detail, heritage craftsmanship and exceptional client service define everyday work. The boutique environment is collaborative and mentorship-focused, offering early-career talent hands-on exposure to luxury retail operations and client relations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.