Chanel Sales Associate — Shoe Boutique
Chanel seeks a Sales Associate — Shoe Boutique in Berlin (KaDeWe) to deliver personalised luxury client service and drive footwear sales.
Overview
Chanel is an iconic French maison renowned for its couture, ready-to-wear, leather goods, footwear, accessories and fragrances. As an independent luxury house, Chanel emphasizes craftsmanship, timeless design and the highest standards of client service, offering employees rigorous product training and an exacting customer-centric culture.
Role & Responsibilities
- Deliver exceptional, personalised client service to a discerning luxury clientele at the CHANEL Shoe Boutique in KaDeWe Berlin, cultivating long-term relationships through proactive clienteling and follow‑up.
- Achieve and exceed individual and boutique sales targets through consultative selling, cross-selling and appointment-led service.
- Maintain impeccable boutique standards including visual merchandising, window and fixture presentation consistent with Chanel guidelines.
- Possess and maintain deep product knowledge of Chanel footwear collections, advising on fit, materials and care to enhance the client experience.
- Operate the point-of-sale system accurately, process transactions and manage returns in accordance with company policy; ensure cash handling and transaction integrity.
- Manage stock reception, replenishment and inventory control; liaise with stockroom and logistics for allocation and transfers.
- Coordinate with boutique management and the wider store teams for client events, private appointments and launches.
Qualifications
- Proven aptitude for high-end retail sales and a polished, service-oriented manner.
- Strong interpersonal skills with the ability to build trust quickly and cultivate repeat business.
- Attention to detail and a commitment to luxury standards in presentation and client care.
- Reliable organisational skills, including basic numeracy for transaction processing and inventory tasks.
- Flexibility to work retail hours, including weekends and peak trading periods.
Skills
Experience
Previous experience in a luxury retail environment is preferred, ideally with experience selling footwear or accessories and working within appointment-driven sales. Demonstrable track record of meeting sales targets and delivering high levels of client satisfaction is advantageous.
Education
High school diploma or equivalent; vocational training or certification in retail, fashion or sales is desirable.
Workplace
This position is based in Berlin, Berlin, Germany. Cerulean lists 40 open roles in Berlin, including 2 posted recently. In Germany as a whole, Cerulean currently features 384 open positions, with 12 posted this week.
Culture
Chanel cultivates a refinement-driven workplace where craftsmanship, discretion and client dedication are paramount. Employees are expected to uphold exacting standards of presentation and service while benefiting from a culture that values product mastery and professional development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.