- Location
- Paris Île-de-France France
- Employment
- Internship
- Seniority
- Intern
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Mar 1, 2026
About Chanel
Chanel is a premier luxury fashion brand renowned for its timeless elegance and innovative designs. As part of the global luxury conglomerate, Chanel offers unparalleled opportunities for growth and development within the fashion industry.
Chanel seeks a Retail Sales Assistant to support the wholesale and clienteling operations at the Bon Marché boutique in Paris. This six-month internship offers a structured progression pathway with initial focus on appointment preparation and customer experience coordination, advancing toward autonomous client management. The role encompasses both front-of-house client facilitation for major accounts and back-office logistics including inventory transfers, delivery management, customer requests, and service follow-up.
Role & Responsibilities
- Prepare and coordinate appointment logistics for key account visits, liaising with reception, customer marketing, inventory, cash desk, and hospitality staff
- Support the sales team by preparing showrooms and managing client appointments during in-boutique sessions
- Execute transfers, deliveries, shipments, and returns with precision
- Assist salespeople in tracking reservations and managing loaned merchandise from dispatch through return
- Maintain and apply all operational procedures with rigor
- Oversee customer service requests and alteration tracking, creating CASS documentation and monitoring repair workflows
- Support major account special orders and customer request management
- Identify emerging silhouettes and provide recommendations to sales leadership during buying sessions
Qualifications
- Customer-facing experience
- Strong organizational and communication skills
- Team orientation with demonstrated reliability and discretion
- Agility and genuine service mindset
- Genuine passion for fashion and cultural knowledge
- Fluent English proficiency
- Digital tools proficiency
Skills
Experience
Prior experience in a customer-facing role, such as retail, hospitality, or client services.
Education
High school diploma or equivalent; additional retail, luxury goods, or customer service training is advantageous.
Workplace
This position is based in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Benefits
Integration programme including Maison history and product training; retail knowledge development; cross-departmental exposure across the European region; access to Young Talent community events and professional networking opportunities.
Culture
Chanel fosters a culture of creativity, innovation, and excellence, encouraging employees to express their individuality while contributing to the brand's legacy of luxury and sophistication.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Coordinator», «Sales Support Associate», «Retail Support Specialist», «Client Experience Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.