Chanel Sales & Stock Support

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Establish and maintain strong client relationships in-person and by telephone, responding promptly to all internal and external queries while ensuring clients remain informed
• Provide exceptional customer service to colleagues, clients, and management, including prompt responses to requests from boutique and head office personnel
• Assist on the shop floor as needed, applying Chanel standards of client service including welcoming clients, presenting collections, and escorting clients to the door
• Communicate effectively with colleagues and management across boutiques and with Chanel Head Office as required
• Prepare packaging and assist with gift wrapping to Chanel standards
• Accurately document and deliver messages to Fashion Advisors on a timely basis
• Maintain current memos and information notices throughout boutique staff areas
• Support inventory management including shipment processing, transfers, cycle counts, and consolidation
• Execute after-sales tasks and ensure inventory integrity and organization
• Maintain cleanliness and organization of back-office areas, cash stations, and wrap stations
• Ensure confidentiality of the company's commercial activities and internal affairs at all times

Qualifications

• 1–3 years of proven experience in retail operations and/or stock management
• Knowledge of shipping and receiving procedures
• Customer service orientation with demonstrated ability to prioritize client satisfaction
• Excellent organizational and detail-oriented approach
• Strong verbal and written communication skills
• Ability to work effectively across multiple departments and teams
• Fluent English proficiency; second language is an asset

Skills

Experience

1–3 years of retail operations and/or stock management experience, preferably in a luxury retail or boutique environment.

Education

High school diploma or equivalent required; additional retail or hospitality training is a plus.

Workplace

Compensation

The base compensation for this position is CAD 56,500 per annum.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.