Chanel Sales & Stock Support Specialist

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Establish and maintain strong client relationships in-person and via telephone, responding promptly to internal and external inquiries and keeping clients appropriately informed
• Provide exceptional customer service to colleagues, including rapid response to requests from clients, boutique management, and head office
• Assist on the sales floor as required, applying Chanel standards of service including client greeting, collection presentations, and professional escort protocols
• Communicate effectively and appropriately with colleagues across boutiques and Chanel head office
• Prepare packaging and gift wrapping, ensuring presentation standards are maintained
• Accurately document and deliver messages to Fashion Advisors in a timely manner
• Support inventory management operations including shipments, transfers, and cycle count consolidation
• Execute post-sale administrative tasks and ensure inventory integrity and organization
• Maintain cleanliness and organization of back-office areas, cash stations, and wrap stations
• Ensure absolute confidentiality of the company's commercial activities and internal affairs

Qualifications

• 1–3 years of experience in retail operations and/or stock management
• Knowledge of shipping and receiving procedures
• Customer service orientation
• Meticulous attention to detail with excellent organizational skills
• Excellent verbal and written communication abilities
• Ability to work collaboratively across different departments and teams
• Fluent English; a second language is preferred

Skills

Experience

1–3 years of experience in retail operations and/or stock management, including exposure to shipping, receiving, and inventory procedures.

Education

High school diploma or equivalent; retail or administrative certification is a plus.

Workplace

Compensation

The base compensation for this position is CAD 55,000 per annum.

Benefits

Private medical and dental insurance, long-term disability coverage, life insurance, accidental death and dismemberment insurance (with family extension options), company pension plan, bonus program, generous vacation days, sick leave, corporate social responsibility (volunteering) days, birthday leave, robust global parental leave policy, 24/7 Employee Assistance Program (EAP) including counseling and legal support, mentorship programs, and professional development opportunities.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.