Chanel Sales & Stock Support Associate

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Establish and maintain strong client relationships in-person and by phone, responding promptly to internal and external queries and ensuring clients remain informed
• Provide exceptional customer service to colleagues and clients, including prompt response to requests from Boutique Management and Head Office
• Assist on the shop floor as needed, applying Chanel customer service standards including welcoming clients and presenting new collections
• Communicate effectively with colleagues and management across boutiques and with Chanel Head Office
• Prepare packaging and assist with gift wrapping parcels
• Accurately document messages and deliver them to Fashion Advisors in a timely manner
• Maintain current memos and information notices in staff areas
• Ensure absolute confidentiality of the company's commercial activities and internal affairs
• Assist in inventory management including shipments, transfers, and cycle counts consolidation
• Execute after-sales tasks and maintain inventory integrity and organization
• Keep back-office areas clean and organized at all times
• Prepare and stock cash and wrap stations

Qualifications

• 1–3 years of successful retail operations and/or stock experience
• Knowledge of shipping and receiving procedures
• Customer service orientation and professionalism
• Detail-oriented with excellent organizational skills
• Excellent verbal and written communication abilities
• Ability to work effectively across different departments and teams
• Fluent in English; second language is a plus

Skills

Experience

1–3 years of retail operations and/or stock experience in a customer-facing or administrative capacity.

Education

High school diploma or equivalent; additional retail or supply chain certification is a plus.

Workplace

Compensation

The base compensation for this position is CAD 55,000 per annum.

Benefits

Competitive base salary of CAD $55,000 per year plus bonus; opportunity to work with a creative and passionate brand; exposure to boutique operations and opening support.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.