Chanel Sales & Stock Support Specialist
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- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $55,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 25, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Sales & Stock Support Specialist at Chanel's Toronto flagship boutique—full-time role supporting retail operations, inventory, and client services. Base salary CAD $55k + bonus.
Role & Responsibilities
- Establish and maintain strong client relationships in-person and by telephone, responding promptly to internal and external queries while ensuring clients remain informed
- Provide exceptional internal customer service to colleagues, including rapid response to requests from clients, boutique management, and head office
- Assist on the shop floor as needed, applying Chanel service standards including client welcomes, collection presentations, and courteous escort services
- Communicate effectively with colleagues and management across boutiques and with Chanel head office as required
- Prepare packaging and execute gift wrapping services for client parcels
- Document and deliver messages to Fashion Advisors in a timely manner
- Maintain current memos and information notices posted throughout staff areas
- Safeguard absolute confidentiality of company commercial activities and internal affairs
- Assist in inventory management including shipments, transfers, and cycle count consolidation
- Execute after-sales administrative tasks and ensure inventory organization and integrity
- Maintain cleanliness and organization of back-office areas
- Prepare and stock cash and wrap stations as needed
Qualifications
- 1–3 years of successful retail operations and/or stock management experience
- Knowledge of shipping and receiving procedures
- Customer service orientation and delivery excellence
- Detail-oriented with excellent organizational capabilities
- Excellent verbal and written communication skills
- Ability to collaborate effectively across departments and teams
- Fluent in English; additional language skills preferred
Skills
Experience
1–3 years of hands-on experience in retail operations, stock management, or related back-of-house boutique environments.
Education
High school diploma or equivalent; retail, hospitality, or operations certification a plus.
Workplace
The successful candidate will be located in Toronto, Ontario, Canada.
Compensation
The base compensation for this position is CAD 55,000 per annum.
Benefits
Private medical and dental insurance with family coverage options; long-term disability, life, and accidental death and dismemberment insurance; company pension plan; bonus program; generous vacation and sick leave; corporate social responsibility (volunteering) days; birthday day off; robust parental leave policy; 24/7 Employee Assistance Program including counselling, legal support, wellness services, and financial guidance; professional development, mentorship programs, and career advancement opportunities.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Associate», «Stock & Client Services Support», «Boutique Support Coordinator», «Back-of-House Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.