Chanel Sales & Stock Support

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Establish and maintain strong client relationships in-person and by telephone, responding promptly to internal and external queries while keeping clients informed appropriately
• Provide exceptional customer service to colleagues and clients, including prompt responses to requests from Boutique Management and Head Office
• Assist on the shop floor as required, applying Chanel customer service standards including welcoming clients, presenting new collections, and escorting clients to departure
• Assist in inventory management functions including shipments, transfers, cycle counts, and consolidation to maintain stock integrity and organization
• Execute after-sales tasks such as sending sales confirmations and managing repairs
• Take ownership of secondary stockroom organization and maintenance in partnership with Fashion Advisors
• Prepare packaging and assist with gift wrapping parcels as needed
• Accurately document messages and deliver them to Fashion Advisors on a timely basis
• Ensure back-office areas remain clean and tidy, with cash and wrap stations prepared and adequately stocked
• Maintain absolute confidentiality regarding the company's commercial activities and internal affairs

Qualifications

• 1–3 years of proven experience in retail operations and/or inventory management
• Knowledge of shipping and receiving procedures
• Detail-oriented with excellent organizational abilities
• Strong customer service mindset and experience
• Excellent verbal and written communication skills in English

Skills

Experience

Successful experience of 1–3 years in retail operations and/or stock management, with demonstrated proficiency in shipping and receiving procedures.

Education

No specific formal education requirements stated; secondary education or equivalent is typically expected for this operational support role.

Workplace

Compensation

The base compensation for this position is CAD 56,500 per annum.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.