Chanel Sales & Stock Support Specialist
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- Location
- VancouverBritish ColumbiaCanada
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $56,500/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 4, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel seeks a Sales & Stock Support Specialist for its Vancouver boutique—manage inventory, support sales operations, and deliver luxury customer service.
Role & Responsibilities
- Establish and maintain strong client relationships in-person and by telephone, responding promptly to all internal and external queries and ensuring clients remain informed throughout their interactions
- Provide exceptional customer service to colleagues and boutique management, including prompt response to requests from clients, leadership, and head office
- Assist on the shop floor as needed, applying Chanel's exacting standards of customer service including welcoming clients, presenting new collections, and escorting clients appropriately
- Manage inventory operations including shipments, transfers, cycle counts, and consolidation; ensure inventory integrity and organization at all times
- Execute after-sales tasks and maintain absolute confidentiality regarding the company's commercial activities and internal affairs
- Prepare packaging and assist with gift wrapping parcels; maintain and stock cash and wrap stations with precision
- Communicate effectively and professionally with colleagues and management across multiple boutiques and head office
- Accurately document messages and deliver them to Fashion Advisors on a timely basis; ensure memos and information notices are current and posted throughout the boutique
- Maintain cleanliness and tidiness of back-office areas and all operational zones
Qualifications
- Minimum 1–3 years of verified retail operations and/or stock management experience
- Demonstrated knowledge of shipping and receiving protocols
- Strong attention to detail with excellent organizational skills
- Proven customer service orientation with ability to manage multiple priorities
- Excellent verbal and written communication skills in English
- Comfortable collaborating across multiple departments and teams
- Ability to maintain strict confidentiality and discretion
Skills
Experience
1–3 years of professional experience in retail operations, stock management, or related administrative roles within a luxury or customer-focused environment.
Education
Secondary education or equivalent; no formal tertiary education required.
Workplace
The role is situated in Vancouver, British Columbia, Canada.
Compensation
The base compensation for this position is CAD 56,500 per annum.
Benefits
Private medical and dental insurance, long-term disability coverage, life insurance, accidental death and dismemberment insurance, company pension plan, bonus program, generous vacation days, sick leave, volunteering days, birthday day off, parental leave support, 24/7 Employee Assistance Program including counselling and legal support, and professional development and mentorship programs.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Stock Operations Associate», «Retail Operations Coordinator», «Boutique Support Specialist», «Sales Support Administrator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.