Chanel Sales and Service Administrator

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Open and close all points of sale and ensure the cash float is ready.
• Engage with clients as the final point of contact in their journey and manage the transactional aspects of sales.
• Accurately complete all compliance requirements in line with the POS Compliance Manual, company policies, standards, and regulatory requirements.
• Build and maintain strong customer relationships by responding promptly and appropriately to internal and external queries and keeping relevant parties informed.
• Maintain front-of-house housekeeping, including replenishing and ordering stationery such as till rolls, client data capture cards, and receipt envelopes.
• Process sales using RFID to ensure stock levels remain accurate.
• Maintain an accurate record of quota management in the boutique tracker document.
• Maintain client data accuracy and GDPR compliance by updating client details, merging accounts where needed, and managing CRM opt-ins.
• Manage remote sales (PBL) by processing Pay by Link transactions and administering payments through the Adyen portal, ensuring accuracy and compliance.
• Treat colleagues helpfully and courteously, remaining reliable, positive, supportive, and flexible.
• Work effectively and efficiently within the team, share ideas, contribute to positive morale, manage time well, and ensure sufficient boutique cover.
• Maintain absolute confidentiality regarding the company’s commercial activities and internal affairs.
• Participate in and complete training, developing and applying high standards of selling skills and knowledge.
• Participate actively and positively in meetings.
• Participate in positive feedback sessions to support shared understanding across the sales team, collaborative working, quota compliance, and the sharing and reporting of unusual activity.

Qualifications

• Excellent customer service skills and a passion for problem-solving.
• Collaborative mindset, patience, and the ability to remain calm in stressful situations.
• Strong administrative skills and excellent verbal and communication skills.
• Meticulous approach, thoroughness, and strong attention to detail, including the ability to identify unusual activity.
• Experience managing workflow and meeting deadlines.
• Rigorous and reliable, with strong communication skills and a keen eye for detail.
• Confidence engaging positively with a range of clients.
• Good understanding of processes and how systems operate, including Y2 and RFID, and of how to handle complex transactional problems.
• Empathy, active listening, and the ability to understand others’ needs and draw connections across diverse topics.

Skills

Benefits

Private Medical Insurance covering pre-existing medical conditions, with the option to add family members; an online GP app with appointments available 24/7 within 24 hours; Cycle Scheme participation; pension; life assurance; retail discounts; employee assistance programmes and support lines; wellbeing platforms; arts and culture ticket discounts at major London attractions; CHANEL product discounts and employee-only sales; and a service awards programme offering CHANEL products, retail vouchers, and additional holidays at service milestones. Benefits are eligibility-dependent and may change.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.