Chanel Sales and Service Administrator
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 10, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel Part Time Sales and Service Administrator position at New Bond Street, London. Permanent part-time role (3 days/week) managing POS operations and client services.
Role & Responsibilities
- Manage point-of-sale operations including opening and closing procedures, float reconciliation, and transactional processing
- Engage with clients during the final transaction stage, delivering exceptional service and resolving any payment-related queries
- Ensure strict compliance with POS Compliance Manual requirements, anti-money laundering regulations, and quota management protocols
- Maintain client data accuracy, update CRM records, manage GDPR opt-ins, and merge duplicate accounts as needed
- Administer remote sales transactions through Pay by Link (PBL) and Adyen portal, ensuring accuracy and regulatory compliance
- Manage inventory through RFID stock level reconciliation and boutique tracker documentation
- Replenish and order point-of-sale stationery including till rolls, client data capture cards, and receipt envelopes
- Cultivate strong client relationships by responding promptly to internal and external inquiries and maintaining proactive communication
- Participate actively in team meetings, training sessions, and feedback forums to maintain collaborative operations
- Uphold absolute confidentiality regarding Chanel's commercial activities and internal affairs
Qualifications
- Excellent customer service skills with demonstrated problem-solving capability
- Strong administrative expertise with meticulous attention to detail and accuracy
- Excellent verbal and written communication skills
- Proven ability to manage workflow, prioritise tasks, and meet strict deadlines
- Ability to remain calm and maintain composure in high-pressure situations
- Experience or strong familiarity with point-of-sale systems, payment processing, and retail operations
- Knowledge of compliance procedures, anti-money laundering protocols, and regulatory requirements
- Comfortable engaging professionally with a diverse range of clients and colleagues
Skills
Experience
Proven experience in retail, boutique, or customer-facing administrative roles with demonstrated proficiency in managing transactional processes and client interactions. Experience with payment systems, POS operations, and compliance procedures is advantageous. Strong organisational background managing multiple administrative tasks simultaneously.
Education
Secondary education or equivalent; additional training in retail operations, compliance, or customer service is advantageous but not essential.
Workplace
This position is based in London, England, UK.
Benefits
Private Medical Insurance covering pre-existing conditions with family member options; Online GP App with 24/7 appointments within 24 hours; Cycle Scheme (tax-exempt bike and accessories); Pension and Life Assurance; Retail discounts across multiple retailers including supermarkets and gyms; Employee Assistance Programme and mental wellness support services; Arts & Culture ticket discounts across major London attractions; Chanel product discounts and employee-only sales; Service Awards Programme offering Chanel products, retail vouchers, and additional holidays at service milestones.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Administrative Sales Associate», «Client Operations Assistant», «Retail Operations Administrator», «Point of Sale Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.