Chanel Sales and Service Administrator
- Seniority
- Junior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 8, 2026
About Chanel
Chanel is an internationally recognised luxury house renowned for couture, ready-to-wear, accessories and beauty. As a privately held maison within the haute couture and luxury goods sphere, Chanel combines artisanal savoir‑faire with global retail reach; its boutiques emphasise exceptional client service, discretion and rigorous brand standards.
Chanel — Sales and Service Administrator in London. Provide boutique sales administration, CRM maintenance and after‑sales coordination for a leading luxury house.
Role & Responsibilities
- Provide day‑to‑day administrative support to boutique sales teams, including processing sales documentation, handling invoices and maintaining accurate client files.
- Manage order fulfilment and after‑sales service workflows: returns, repairs, exchanges and warranty requests, liaising with workshops and central operations to ensure timely resolution.
- Maintain and update CRM records and clienteling databases to reflect appointments, purchases, preferences and service interactions.
- Operate point‑of‑sale procedures and reconcile daily transaction reports and cash handling with store management.
- Coordinate appointment scheduling and logistics for VIP clients, in‑store events and private viewings.
- Prepare regular sales and service reports, monitor KPIs, and support ad hoc analyses requested by retail management.
- Ensure strict compliance with brand policies regarding confidentiality, data protection and boutique presentation standards.
- Act as first point of contact for internal stakeholders (inventory, logistics, finance) to resolve operational exceptions.
Qualifications
- Proven administrative experience in a retail environment, ideally within luxury fashion or high‑end retail.
- Excellent numerical accuracy and experience reconciling transactions and preparing financial paperwork.
- Strong organisational skills with the ability to prioritise competing requests in a fast‑paced boutique environment.
- High level of discretion and professionalism when handling VIP client information.
- Exceptional written and verbal communication skills in English.
Skills
Experience
Typically 2+ years in retail administration, client services or boutique operations; experience with CRM and POS systems and exposure to luxury clienteling practices preferred.
Education
High school diploma or equivalent; vocational qualification or certificate in business administration, retail or hospitality is advantageous.
Workplace
This position is based in London, England, UK.
Culture
Chanel cultivates a culture of meticulous craftsmanship, refined client service and discretion. Boutique teams operate with high standards of presentation and collaboration, offering exposure to premium clients and development within an iconic luxury maison.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Administrator», «Retail Sales Administrator», «After‑Sales Coordinator», «Boutique Sales Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.