Chanel Sales Advisor
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 15, 2026
About Chanel
Chanel is an independent French maison renowned for its couture, ready-to-wear, leather goods, fragrance and beauty collections. The house is synonymous with refined craftsmanship, discreet luxury and enduring style, operating a global network of boutiques and flagship stores that prioritize client service and brand heritage.
Chanel is hiring a Sales Advisor in London. Deliver exceptional client service and drive sales in a prestigious boutique setting.
Role & Responsibilities
- Deliver highly personalised, discreet service to a discerning clientele and build long-term client relationships through proactive clienteling and follow-up.
- Achieve individual and store sales targets through consultative selling, product demonstrations and strategic upselling across fashion, accessories and beauty categories.
- Manage client appointments, private viewings and bespoke shopping experiences to enhance conversion and lifetime value.
- Operate point-of-sale systems accurately, handle transactions, process returns and ensure compliance with brand procedures and loss-prevention protocols.
- Maintain boutique standards: visual merchandising, floor presentation, stock replenishment, inventory control and timely product transfers.
- Collaborate closely with store leadership and cross-functional teams (CRM, operations, visual merchandising) to deliver cohesive client experiences and execute local initiatives.
- Provide after-sales support, including product knowledge, styling advice and service coordination for repairs or bespoke requests.
Qualifications
- Proven track record in luxury or premium retail sales, demonstrating consistent attainment of sales targets and strong client development.
- Polished professional presentation, impeccable grooming and the ability to represent an iconic luxury brand with discretion and poise.
- Excellent interpersonal and communication skills with the ability to consultatively assess client needs and close sales.
- Right to work in the UK and availability to work retail hours including evenings, weekends and peak seasonal periods.
- Fluency in English; additional languages advantageous for serving an international clientele.
Skills
Experience
Typically 1+ years of experience in luxury or premium retail environments is preferred, with demonstrable success in client acquisition, repeat business and meeting sales KPIs.
Education
Secondary education (high school diploma) or equivalent; vocational training in retail, fashion or customer service is an asset.
Workplace
This position is based in London, England, UK.
Culture
Chanel cultivates a culture of craftsmanship, elegance and discretion, where attention to detail and client confidentiality are paramount. Employees operate within a highly professional, collaborative boutique environment that emphasizes product mastery and personalised service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Boutique Sales Consultant», «Retail Sales Associate», «Personal Shopping Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.