Chanel Sales Administration Specialist

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Ensure cash compliance by managing daily cash deposits, preparing recap documents, and maintaining strict authorization protocols for returns, self-certifications, policy sales, export transactions, and gift records
• Liaise with the internal accounting department on cashing operations, daily accounting figures compilation, and monthly documentation for headquarters
• Counter-sign register closure documents and manage petty cash tracking, expense justification, and petty cash submissions to accounting
• Explain payment procedures clearly and professionally to clients both in-boutique and remotely, ensuring understanding and satisfaction
• Process bank transfer operations, including sending transfer links to clients, verifying receipt and proper allocation to the boutique, and researching discrepancies
• Resolve complex payment-related client issues through direct communication while upholding Chanel's compliance standards and service excellence
• Support Fashion Advisors with complicated cash register procedures and payment-related guidance as required
• Sort and resolve MRM call requests related to payment and cash register issues
• Conduct daily reassortment of cash desk positions with necessary materials to ensure operational continuity
• Participate in conference calls, meetings, training sessions, and updates concerning cash desk, payment systems, and fiscal procedures, sharing information with the store team

Qualifications

• Demonstrated experience in cash desk management, payment processing, or retail finance operations
• Strong understanding of compliance protocols, cash register procedures, and accounting principles
• Proven ability to communicate complex financial information clearly and professionally to clients
• Excellent organizational and documentation skills with attention to detail
• Experience with POS systems and cash management practices

Skills

Experience

Experience in cash operations, payment administration, or retail finance within a luxury or high-service environment is highly valued.

Education

Minimum education: secondary school diploma or equivalent. Further qualifications in accounting, finance, or business administration are advantageous.

Workplace

Compensation

The base compensation for this position is EUR 27,000 per annum.

Benefits

Meal vouchers (ticket restaurant)

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.