Chanel Reward Operations Specialist
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 8, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel is hiring a Reward Operations Specialist in London to administer loyalty programmes and optimise customer incentive initiatives.
Role & Responsibilities
- Administer and monitor loyalty programme operations, including member enrolment, status tracking, and benefit delivery
- Manage rewards inventory, redemption processes, and vendor relationships to ensure timely fulfilment
- Analyse programme performance metrics and generate insights to inform strategic optimizations
- Coordinate with marketing, retail, and digital teams to align rewards offerings with campaign objectives
- Oversee member communications, including promotional materials and programme updates
- Maintain data integrity and compliance with data protection regulations throughout all programme activities
- Troubleshoot member issues and escalate complex cases to senior stakeholders
Qualifications
- Proven experience in loyalty programme management, rewards administration, or customer incentive operations
- Proficiency with loyalty platform software and customer data management systems
- Strong analytical capabilities with demonstrated ability to interpret programme metrics and KPIs
- Excellent organisational skills with capacity to manage multiple workstreams simultaneously
- Superior communication skills across all levels, including retail partners and corporate stakeholders
- Meticulous attention to detail and commitment to data accuracy
Skills
Experience
3–5 years of experience in loyalty programme operations, customer rewards management, or related customer engagement functions, preferably within luxury retail or high-value customer segments.
Education
Bachelor's degree in Business Administration, Marketing, Finance, or related discipline.
Workplace
The role is situated in London, England, UK.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Loyalty Operations Coordinator», «Rewards Program Administrator», «Customer Loyalty Specialist», «Rewards Systems Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.