Chanel Retail Visual Merchandising Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

CHANEL seeks a Visual Merchandising Manager dedicated to its 57th Street flagship boutique in New York, NY, to lead the boutique’s visual merchandising team and translate brand directives into polished, client-centric environments aligned with commercial priorities. The role reports on a dotted line to a Senior Manager or Group Director and requires regular in-boutique presence, flexibility for occasional early mornings, evenings, weekends or overnights, and travel to support US launches. The anticipated annual base salary is $92,400–$110,000, with potential variable pay; benefits and perks are subject to eligibility and modification.

Role & Responsibilities

• Lead and execute all visual merchandising activities within one boutique in a lighthouse market, ensuring timely and consistent implementation of brand directives.
• Own, maintain and continuously elevate the boutique image, ensuring impeccable presentation standards across client-facing areas.
• Manage, guide and develop the boutique visual merchandising team, setting clear priorities, accountability and consistent ways of working.
• Translate visual merchandising directives and strategic guidance into engaging, client-centric displays relevant to the boutique and aligned with the CHANEL brand vision.
• Provide timely, constructive feedback on directive implementation, execution opportunities and boutique-specific needs.
• Partner with boutique leadership and staff to align visual merchandising execution with sales priorities, client needs and broader business goals.
• Assess changing business needs, adapt visual solutions and realign activities while protecting brand standards.
• Facilitate visual merchandising training, morning meeting briefs and ongoing visual education for boutique teams.
• Identify and respond promptly to boutique-specific opportunities, using sound judgment and resourcefulness to deliver effective solutions.
• Take personal responsibility for the boutique’s visual appearance, execution quality and readiness.
• Maintain impeccable visual standards throughout the boutique, with close attention to detail, presentation quality and overall coherence.
• Communicate proactively with boutique staff, boutique leadership and visual merchandising leadership; implement feedback quickly and adapt as priorities change.
• Support a positive, collaborative and solutions-oriented boutique environment.
• Support US launches outside the home market as business needs require.
• Work a flexible schedule, including occasional early mornings, evenings, weekends or overnights, to support visual installations and business needs.
• Maintain regular in-boutique presence; stand for extended periods and lift and move visual merchandising materials as needed, in accordance with applicable policies and accommodations.
• Travel by airplane, train and automobile as required; hold a valid driver’s license and passport, have a reliable car for local travel and car insurance where applicable.
• Lift 30–40 lbs.

Qualifications

• Demonstrated visual merchandising experience, ideally within luxury retail, fashion, beauty or a similarly client-centric environment.
• Experience leading, developing or coordinating a visual merchandising team within a boutique or comparable retail environment.
• Strong boutique-level execution skills and the ability to translate strategic direction into polished, commercially relevant visual solutions.
• A collaborative communication style and the ability to build productive partnerships with boutique leadership and staff.
• Proven initiative, sound judgment and a solutions-oriented approach to changing business needs and execution challenges.
• Excellent organization, prioritization and follow-through, with the ability to operate independently while remaining aligned with leadership.
• A keen eye for detail and an uncompromising commitment to maintaining an elevated, consistent brand image.
• Ability to support US launches outside the home market as business needs require.
• Ability to work a flexible schedule, including occasional early mornings, evenings, weekends or overnights.
• Ability to stand for extended periods and lift and move visual merchandising materials as needed, in accordance with applicable policies and accommodations.
• Ability to travel by airplane, train and automobile; valid driver’s license and passport, reliable car for local travel, and car insurance where applicable.
• Ability to lift 30–40 lbs.

Skills

Experience

Demonstrated visual merchandising experience; experience leading, developing or coordinating a visual merchandising team within a boutique or comparable retail environment.

Workplace

Compensation

The base compensation for this position ranges from USD 92,400 to USD 110,000 per annum.

Benefits

Wellbeing resources include dedicated paid time off for wellbeing, Wellbeing Days in Retail and a Wellbeing Fund; parental leave, fertility support, MilkStork and Care.com membership; paid vacation, holiday, sick and volunteer days; 401(k) and other incentives; medical, dental and vision coverage, MDLIVE virtual care, One Medical, Flexible Spending Accounts, Health Savings Account and Employee Assistance Program; life insurance, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, Health Advocate, International Business Travel Accident & Medical, and commuter transit and parking benefits. Other compensation components may include bonus potential, benefits and/or perks.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.