Chanel Retail Transformation Project Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Lead strategic information systems projects from requirements gathering through rollout across all European markets.
• Serve as functional lead for the HERO programme for Fashion Europe across the Order-to-Cash (O2C) scope; conduct market-by-market localisation analyses, design target processes and prepare the European rollout. The programme will occupy the role full-time in 2027.
• Manage the team to ensure continuity of day-to-day activities, including pricing, updates to Star and TM1 systems, system set-up for boutique openings and maintenance of L’Odyssée, the European stock-management ERP.
• Support user acceptance testing (UAT) for Orion, the new global POS, ensuring that interfaces and functionality between the Fashion ERPs and POS are addressed.
• Translate business needs into clear functional requirements and assess the feasibility of strategic projects; work with Tech & Digital, which is responsible for development, technical testing and maintenance.
• Represent business teams and European markets in project governance and drive adoption of new processes through workshops, testing, change management and rollout planning.
• Oversee the performance, reliability and evolution of key Supply Chain and Back-Office tools across the Order-to-Cash (O2C) cycle, particularly ERP, WMS and POS systems.
• Manage and support the team in day-to-day operations and delivery of key projects while playing a central role in a major House transformation programme.

Qualifications

• At least 5 years of project management experience in operations, corporate finance or consulting; Retail experience is not required, but an interest in the sector is valued.
• Experience managing the full project lifecycle, including scoping, workshop facilitation, governance and change management.
• Strong analytical ability and comfort with numbers, with the ability to connect technical issues, financial impacts and business objectives.
• Confident, results-oriented leadership, with strong coordination, listening and diplomacy skills and a strong service mindset.
• Fluent English is essential.

Skills

Experience

At least 5 years of project management experience in operations, corporate finance or consulting.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.