Chanel Retail Technology Strategy Manager
- Seniority
- Manager
- Posted
- Mar 31, 2026
About Chanel
Chanel is an independent maison of haute couture, ready-to-wear, accessories, fragrance and beauty, renowned for craftsmanship, timeless design and discreet luxury. As a global retail operator, Chanel combines creative excellence with a rigorous client‑centric retail model and invests in technology to preserve and elevate the in‑store and digital client experience.
Chanel seeks a Retail Technology Strategy Manager in New York to define omnichannel retail tech roadmaps and deliver transformation across stores and digital channels.
Role & Responsibilities
- Define and own the multi‑year retail technology roadmap aligned to Chanel’s omnichannel and client experience objectives.
- Lead end‑to‑end delivery of strategic programs (POS, CRM, clienteling, inventory visibility, payment and integrations) across retail, digital and enterprise teams.
- Partner with merchandising, retail operations, marketing and supply chain to translate business requirements into scalable technical solutions.
- Manage third‑party vendors and implementation partners, including RFPs, vendor selection, contracting oversight and performance governance.
- Build financial business cases, manage program budgets and track ROI and key performance indicators for retail technology investments.
- Establish architectural standards, integration patterns and data governance to ensure reliable, secure, and performant retail systems.
- Drive change management, training and adoption plans for store teams and regional leads to maximize technology utilization.
- Mentor and coordinate cross‑functional project teams; escalate and mitigate risks to meet milestones and quality targets.
Qualifications
- Proven track record in retail technology strategy and delivery, ideally within luxury or premium retail environments.
- Experience leading complex, cross‑functional programs involving POS, CRM/clienteling, inventory systems and omni‑channel integrations.
- Demonstrable success managing vendor relationships and large implementation partners.
- Strong commercial acumen with experience building business cases and tracking program ROI.
- Excellent stakeholder management and communication skills with the ability to influence executive sponsors.
- Willingness to travel periodically to stores, regional offices and vendor sites.
Skills
Experience
Typically 5+ years in retail technology or digital transformation roles with progressive responsibility leading strategic programs; luxury retail experience strongly preferred.
Education
Bachelor's degree in Computer Science, Information Systems, Business Administration or related field; advanced degree (MBA or MSc) preferred but not required.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Chanel fosters a culture that balances creative heritage and operational excellence, where discretion, attention to detail and client focus are paramount. Teams operate collaboratively across functions to deliver elevated client experiences while preserving the maison’s high standards of quality and craftsmanship.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Manager, Omnichannel Retail Technology», «Retail Tech Strategy Lead», «Manager, Store Technology & Innovation», «Retail Systems Strategy Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.