Chanel Retail Service Program Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 25, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel Retail Service Program Manager in Shanghai — oversee luxury retail service excellence and guest experience programs.
Role & Responsibilities
- Oversee the development and implementation of retail service programs across assigned locations
- Monitor service quality standards and ensure compliance with Chanel's brand service philosophy
- Lead training initiatives to enhance associate performance and guest experience
- Analyze service metrics and guest feedback to identify improvement opportunities
- Coordinate with regional and global teams on service excellence initiatives
- Manage budget allocation for service program execution and optimization
Qualifications
- Proven experience managing retail service operations or customer experience programs
- Demonstrated leadership of cross-functional teams in a luxury retail environment
- Strong understanding of luxury brand service standards and guest expectations
- Excellent analytical and communication skills
- Ability to translate strategic objectives into operational execution
Skills
Experience
5+ years in retail management, customer service operations, or luxury brand environments
Education
Bachelor's degree in Business Administration, Hospitality Management, or related field
Workplace
The role is situated in Shanghai, Shanghai, China.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Manager», «Service Program Director», «Customer Experience Manager», «Retail Excellence Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.