Chanel Retail Sales Manager
About Chanel
Chanel is an iconic French Maison renowned for haute couture, ready‑to‑wear, leather goods, fragrances and beauty. As a privately held luxury group, the brand combines deep respect for artisanal craft with global retail operations and a strong emphasis on client service, heritage and brand stewardship.
Chanel seeks a Retail Sales Manager in Paris (Galeries Lafayette Haussmann) — permanent role leading boutique sales, team and VIP client relationships.
Role & Responsibilities
- Lead daily boutique operations within the Galeries Lafayette Haussmann concession, ensuring excellence in customer experience and adherence to Chanel standards.
- Drive and exceed sales targets through proactive clienteling, VIP management and tailored sales strategies.
- Recruit, coach and develop a high‑performing sales team; conduct regular performance reviews and training to reinforce product knowledge and service rituals.
- Implement visual merchandising and presentation directives to maintain brand image and optimise floor layout for conversion.
- Manage inventory control, stock replenishment and loss‑prevention procedures in coordination with store and regional teams.
- Prepare and deliver accurate sales reporting, forecasts and operational KPIs to regional management.
- Coordinate in‑store events, launches and VIP appointments, liaising with Galeries Lafayette and Chanel corporate teams as required.
- Ensure full compliance with company policies, legal regulations and health & safety standards.
Qualifications
- Proven track record in luxury retail sales management, preferably within fashion, leather goods or beauty.
- Demonstrated ability to lead, motivate and develop teams in a high‑volume, service‑driven environment.
- Strong commercial acumen with experience in sales forecasting, KPI management and business planning.
- Excellent clienteling skills, including experience with VIP relationship management and private appointments.
- Fluent French and professional working proficiency in English.
- High standards of personal presentation and service, with an impeccable understanding of luxury brand rituals.
Skills
Experience
Minimum 3 years' experience in a managerial or supervisory sales role within luxury retail, ideally with exposure to department store concessions or high‑traffic flagship environments.
Education
Secondary education required; tertiary qualification in business, retail management, luxury brand management or equivalent preferred.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Chanel fosters a culture of meticulous craftsmanship, discretion and elevated client service, where heritage and innovation coexist. The workplace values rigorous training, internal development and a collective commitment to preserving the Maison’s standards across all customer touchpoints.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Store Manager (Luxury Retail)», «Head of Sales — Boutique», «Retail Floor Manager», «Sales Supervisor — Fashion», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.