Chanel Retail Sales Advisor

Overview

Chanel is an independent French luxury house renowned for its haute couture, ready-to-wear, leather goods, accessories and fragrances. The brand is celebrated for exacting standards of craftsmanship, heritage-driven design and a highly curated client experience; as an employer it emphasizes professional development, product expertise and service excellence across its global boutique network.

Role & Responsibilities

• Deliver exceptional, personalized service to an international clientele and convert consultations into sales.
• Manage point-of-sale transactions including duty-free/tax-free procedures and multi-currency payments with accuracy and discretion.
• Maintain boutique presentation to Chanel visual and merchandising standards, including window displays and in-store product placement.
• Conduct stock reception, inventory checks and replenishment to ensure product availability and loss prevention.
• Build and maintain client dossiers through proactive clienteling and follow-up to cultivate repeat business.
• Collaborate with the boutique team and store management to achieve sales targets and KPIs in a fast-paced airport environment.
• Comply with airport security, duty-free regulations and Chanel operational policies at all times.

Qualifications

• Strong customer-service orientation with polished interpersonal skills and professional presence.
• Capacity to work effectively with an international, transient customer base and to communicate clearly under pressure.
• High level of attention to detail and strict adherence to brand standards and loss-prevention procedures.
• Flexibility to work variable shifts, including weekends and public holidays typical of airport retail operations.

Skills

Experience

Previous retail experience in luxury goods or travel retail (airport/duty-free) is preferred; demonstrated ability to meet sales targets and manage high-volume, international customer flows.

Education

High school diploma or equivalent; vocational training in retail, sales or luxury hospitality is an asset.

Workplace

Culture

Chanel fosters a culture of refinement, craftsmanship and client-focused service. The workplace emphasizes mentorship, continuous learning and exacting standards of presentation and professionalism, with airport boutiques offering a dynamic environment serving global clientele.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.