Chanel Retail Performance Manager — Fragrance & Beauty

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Location
Hong KongHong KongChina
Employment
Temporary
Seniority
Manager
Posted
Mar 27, 2026

About Chanel

Chanel is an independent luxury maison renowned for haute couture, accessories, fragrance and beauty. The brand operates a global retail network and a dedicated fragrance & beauty division known for premium product innovation, meticulous merchandising and a client-centric retail model. As an employer, Chanel combines artisanal heritage with commercial rigor and international retail operations.

Chanel seeks a Retail Performance Manager — Fragrance & Beauty in Hong Kong (6‑month maternity cover) to drive retail KPIs, sales activation and store performance.

Role & Responsibilities

  • Own commercial performance for the fragrance and beauty retail network in the assigned territory for the duration of the maternity cover: monitor KPIs, diagnose performance gaps and drive corrective action plans.
  • Deliver weekly and monthly sales, margin and inventory reports; translate data into clear, time-bound initiatives for store teams and regional leadership.
  • Design and implement sales activation and promotional plans in close collaboration with marketing, visual merchandising and wholesale/retail operations.
  • Partner with store managers to optimise product assortments, stock allocation and on-floor execution during product launches and peak trading periods.
  • Provide coaching and training to retail leadership on selling techniques, KPI interpretation and action planning to improve conversion and average transaction value.
  • Coordinate cross-functional stakeholders (marketing, supply chain, CRM, finance) to ensure seamless in-store execution and accurate forecasting.
  • Contribute to post-launch performance reviews and recommend assortment or pricing adjustments to maximise sell-through and margin.

Qualifications

  • Proven experience managing retail commercial performance, preferably within luxury beauty, cosmetics or fragrance.
  • Strong analytical capability with proven experience translating sales data into operational improvement plans.
  • Excellent stakeholder management and communication skills; able to influence multi-disciplinary teams and store leadership.
  • Demonstrable experience driving campaigns and product launches at retail level.
  • Availability for a fixed 6-month maternity cover assignment and flexibility to work retail hours as required.

Skills

Retail KPI management (sales, conversion, ATB, sell-through) Sales forecasting and performance analysis Inventory optimisation and stock allocation strategies Action planning and in-store execution Stakeholder management and cross-functional coordination Coaching and frontline training Advanced Microsoft Excel Microsoft PowerPoint Retail CRM familiarity

Experience

Typically 4–7 years in retail commercial roles with demonstrable experience in beauty, cosmetics or luxury goods; track record of improving store-level KPIs and managing multi-site initiatives.

Education

Bachelor's degree in Business, Marketing, Retail Management, Finance or equivalent professional experience.

Workplace

The role is situated in Hong Kong, Hong Kong, China.

Culture

Chanel values craftsmanship, discretion and excellence; the workplace emphasizes meticulous attention to detail, client service and brand guardianship. Teams operate with high expectations for visual and commercial standards and cross‑disciplinary collaboration between retail, marketing and product functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Performance Lead — Beauty & Fragrance», «Retail Sales Performance Manager — Cosmetics», «Retail Analytics Manager — Fragrance and Beauty», «Store Performance Manager — Beauty Division», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.