Chanel Retail Operations Manager
- Seniority
- Manager
- Posted
- Mar 19, 2026
About Chanel
Chanel is an independent French luxury house renowned for its haute couture, ready-to-wear, accessories and fragrances. The brand is celebrated for its heritage, exacting standards of craftsmanship and iconic design vocabulary; as an employer it blends artisanal tradition with global retail sophistication.
Chanel seeks a Retail Operations Manager in São Paulo to lead boutique operations, drive sales performance and uphold brand standards.
Role & Responsibilities
- Lead and oversee day-to-day operations of boutiques within the assigned São Paulo territory, ensuring consistent execution of brand standards and client service.
- Drive sales performance and operational KPIs through coaching, goal-setting and regular performance reviews with store leadership.
- Manage P&L oversight for the region, coordinating budgeting, expense control and forecasting with finance and retail leadership.
- Ensure inventory integrity and optimal stock flow by coordinating replenishment, stocktaking and reconciliation processes with supply chain and store teams.
- Implement visual merchandising directives and ensure boutiques present a cohesive, elevated client experience aligned with global guidelines.
- Recruit, develop and retain high-performing store managers and sales teams through structured training, talent reviews and succession planning.
- Ensure compliance with loss-prevention policies, local regulations and corporate procedures, and lead audits and corrective actions as required.
- Collaborate cross-functionally with merchandising, marketing and e‑commerce to align in-store initiatives with product launches and promotional calendars.
Qualifications
- Proven leadership capacity with experience managing multi-unit retail teams and store managers.
- Strong commercial acumen with prior responsibility for sales targets, KPIs and P&L.
- Demonstrated ability to translate global brand standards into consistent local execution within boutique environments.
- Excellent communication and interpersonal skills with a client-centric orientation.
- High level of discretion and professionalism appropriate for a heritage luxury brand.
Skills
Experience
Typically 5+ years of progressive experience in retail operations, including multi-unit leadership and measurable results in sales and operational improvement; prior experience in luxury, premium fashion or premium retail environments strongly preferred.
Education
Bachelor's degree in Business, Retail Management, Hospitality or a related field preferred.
Workplace
The role is situated in São Paulo, São Paulo, Brazil.
Culture
Chanel combines a deep respect for artisanal craft with a rigorous commitment to excellence and discretion. The workplace values meticulous attention to detail, elevated client service and collaborative cross‑disciplinary partnerships that preserve the brand’s heritage while driving contemporary retail performance.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Manager», «Area Operations Manager», «Retail Performance Manager», «Multi-store Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.